This only applies to flights departing from the following locations:

Port Home printed Mobile
Adelaide International Yes No
Brisbane International Yes No
Cairns International Yes No
Faa’a International (Papeete) Yes Yes
Faleolo International (Apia) Yes Yes
Fua’amotu International (Tonga)
Yes Yes
Gold Coast Yes No
George Bush Inter Continental Airport (Houston) Yes Yes
Ho Chi Minh City Airport (Vietnam) No No
Hong Kong International Yes Yes
Honolulu International (Hawaii)
Yes Yes
La Tontouta International (Noumea) Yes Yes
London Heathrow Yes Yes
Los Angeles International Yes Yes
Melbourne International Yes No
Ministro Pistarini International Airport (Buenos Aires) Yes Yes
Nadi International (Fiji)
Yes Yes
Narita International (Tokyo)
Yes Yes
New Zealand Yes Yes
Ngurah Rai (Bali) International Airport No No
Niue International
No No
Norfolk Island No No
Perth International Yes No
Port Vila Bauerfield (Vanuatu) Yes Yes
Rarotonga International Yes Yes
San Francisco International Yes Yes
Shanghai Pudong International Yes No
Singapore Changi International Airport No No
Sunshine Coast Airport Yes No
Sydney International Yes No
Vancouver International Yes Yes

Please note: Home printed boarding passes must be printed (eg no screenshots or emails on mobile devices).
On mobile devices only mobile boarding passes within the Air NZ app will be accepted.

If your journey is through an airport that does not accept home printed boarding passes, home printed boarding passes will not be available for all flights on the journey.

If your journey is through an airport that does not accept mobile boarding passes (for example Auckland to Singapore via Brisbane), mobile boarding passes will be unavailable for all flights on the journey.