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New Zealand Baggage Services Offices
Auckland International Airport
PO Box 53087
Auckland International Airport
Auckland
Freephone number: 0800 224 872
Phone: 09 306 5444
Fax: 09 256 3825
Telephonist Office hours: 0700-2000 hours
Email: baggageservices.akl@airnz.co.nz
Auckland Domestic Airport
PO Box 92007
Auckland
Phone: 09 256 3801
Fax: 09 256 3050
Email: baggageservices.akd@airnz.co.nz
Blenheim Airport
Phone: 03 578 2888
Fax: 03 572 8052
Christchurch Airport
PO Box 14005
Christchurch
Phone: 03 374 7104 - International & Domestic
Email: CHClostbaggage@airnz.co.nz
Dunedin Airport
PO Box 5548
Dunedin
Phone: 03 488 5821
Gisborne Airport
PO Box 407
Gisborne
Phone: 06 867 1608
Fax: 06 868 9150
Hamilton Airport
PO Box 3048
Airport Road RD2
Hamilton
Phone: (07) 857 1026 press 3 then 0
Fax: (07) 857 1031
Hokitika Airport
Phone: 03 755 8123
Invercargill Airport
PO Box 1409
Invercargill
Phone: 03 218 9070
Fax: 03 214 3064
Kaitaia Airport
Phone: 09 406 7412
Mon - Fri 0800-1000 and 1630-1830
Emergency Contact: 021 598 986
Kerikeri Airport - Bay of Islands
PO Box 400
Kerikeri
218 Wiroa Road, Kerikeri Airport
Ph 09 4078419
Fax 094077869
Emergency contact: Robyn Roberts 0212803175
Napier/Hastings Airport
Phone: 06 835 1130
Fax: 06 835 4803
PO Box 445
Napier
Nelson Airport
Phone: 03 547 8722
Fax: 03 547 8738
New Plymouth
Phone: 06 755 2250
Fax: 06 755 2251
Palmerston North Airport
PO Box 1643
Palmerston North
Phone: 06 351 1105
Fax: 06 357 2872
Queenstown Airport
PO Box 2315
Queenstown
Phone: 03 441 4880
Fax: 03 441 4873
Email: baggageservices.zqn@airnz.co.nz
Rotorua Airport
PO Box 544
Rotorua
Phone: 07 345 6176
Fax: 07 345 3571
Taupo Airport
Phone/Fax: 07 378 5428
Fax: 07 378 2668
Tauranga Airport
Air Nelson: 07 575 3666
Eagle Air: 07 575 3666
Fax: 07 575 7597
Timaru Airport
Phone: 03 688 2500
Wanganui Airport
Phone: 06 345 5593
Wellington Airport
PO Box 21004
Wellington
Phone: 04 388 0400 - International & Domestic
Westport Airport
Phone: 03 789 8703
Whakatane Airport
Phone: 07 308 8397
Fax: 07 308 8042
Whangarei Airport
Phone: 09 436 0535
Fax: 09 436 9010
International Baggage Services Offices
Adelaide Airport
C/- Qantas
Ground floor, Qantas Domestic Terminal, Tullamarine
Postal Address:
Qantas Baggage Services, Locked Bag 26, Tullamarine, 3043
Phone: +61 8 8208 8858
Fax: +61 8 8208 8932
Apia
C/- Polynesian Airlines
Postal Address:
PO Box 315, Western Samoa
Phone: +00 685 42119 or 685-20683
Email: mailto:phcargo@lesamoa.net
Brisbane International Airport
Arrivals Hall, Level 2
International Terminal, Brisbane Airport
C/- Qantas
Postal Address:
Box 2, Brisbane International Airport
Queensland 4007
Phone: 1800 647 032 or +61 7 3307 9070
Fax: +61 7 3307 9071
Cairns
C/- Qantas
International Terminal phone:+61 7 4050 4135 (0330 - 1400)
Domestic Terminal phone: +61 7 4050 4235 (0900 - 2200)
Honolulu International Airport
C/- Hallmark Aviation
300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +00 1 808 836 - 2461
Fax: +00 1 808 839-6351
Hong Kong
Air New Zealand Airport Office
Phone: 852-2769 8669
Flight Information: 852-2216 1088
Baggage Service (Lost & Found): 852-2216 1023 / 2216 1024
Baggage Service (Lost & Found) Fax: 852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com
London Heathrow Airport
Menzies Aviation
Terminal 1
Heathrow Airport
Hounslow, Middlesex
TW6 1PN
Phone: 0044 (0)871 288 7354
(Opening hours: 08:00-22:00)
Los Angeles Airport
C/- Hallmark Aviation
200 World Way, Terminal 2
Los Angeles CA 90045
Phone: +1 866-767-2247 or +1 310-665-3977 or +1 310-215-7276
Fax: +00 1 310-417-2199
Email: carmencarson@hallmark-aviation.com
Baggage claims contact 1-866-757-3456
Melbourne Airport
C/- Qantas
Ground floor, Qantas Domestic Terminal, Tullamarine
Postal Address:
Qantas Baggage Services, Locked Bag 26, Tullamarine, 3043
Phone: +61 3 8336 4444 (0900-2000 hrs)
Fax: +61 3 8336 4488
Nadi Airport
PO Box 9212
C/- Air Terminal Services (Fiji) Ltd
2nd Floor, International Departure Terminal, Nadi Airport
Phone: +00 679 6722777 extension 2417 or 2473
Fax: +00 679 6720122
Email: aobaggage@ats.com.fj
Narita Airport
C/- Japan Airlines Baggage Handling
1F Passenger Terminal 2
New Tokyo International Airport
Narita City
Chiba
Japan
Postal Address
Chiba 282-00004, Narita-shi, Chiba 2
Phone: +00 81 4 7634 3113
Fax: +00 81 4 7634 4827
Niue (Hanan International) Airport
C/- Peleni's Travel Agency
Phone: +683 4317
Fax: +649 634 2444*
Email: mpelenistravel@niue.nu, pelenistravel@yahoo.com
Noumea
Tontouta Air Services
Bagages Services
Sita: NOULLXH
Email: escale@tas.nc
PH / FAX :35.26.15
Osaka Kansai
C/- Japan Airlines Baggage Tracing Centre
1F Airline South Building
Sensyukuko Naka 1 Banchi
Tajiri-cho, Sennan-gun
Osaka, 549-0011
Phone: +00 81 7 2455 3091
Fax: +00 81 7 2455 3092
Papeete Airport
C/- Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +00 689 864221
Fax: +00 689 864223
Email: hugues.bouly@airtahiti.pf
Perth
C/- Qantas Baggage Services
Phone: +61 8 9270 9535 or 9270 9433
Domestic Terminal Building
Redcliffe
Western Australia 6104
Port-Vila Airport
c/- Air Vanuatu
Service Desk - International Airport
Phone: 00 678 26789
Fax: 00 678 25905
Email: ckalmasei@airvanuatu.com
Rarotonga Airport
Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +00 682-26300
Direct/After Hrs 00682 26085
Fax: +00 682-23316
San Francisco
Air New Zealand Luggage Services
c/o Hallmark Aviation - Centralized Baggage Office
650-871-8502
Hours: 9am - 10pm daily
Phone: +1 866-767-2247
Email: carmencarson@hallmark-aviation.com
Baggage claims contact 1-866-757-3456
Shanghai, Pudong International Airport
Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Tel: 86-21-68335093
Backroom office:
Tel: 86-21-68335040/41
Fax: 86-21- 68335039
Sydney International Airport
C/- Qantas
Arrivals Level 1, Sydney International Airport, Mascot NSW 2020 Australia
Postal Address:
Qantas Baggage Services - Claims
Qantas Centre 203 Coward Street, Mascot NSW 2020 Australia
Phone: 1300 653 077 (0700 - 2100 hrs)
Fax: + 61 2 9691 6077
Tonga
Forum Travel
Air New Zealand House
PO Box 4
Vuna Road
Nuku'alofa
Tonga
Phone: +00 676 23 192
Fax: +00 676 21 224
Email: sue@forumtravel.net
Vancouver International Airport
C/o Air Canada
Domestic Terminal Building
YVR 3380
6001 Grant McConachie Way
Richmond B.C.
V7B 1K3
Phone 604 231-6500 FX 604 231-6525
Customer Care 1-888-689-2247
Website: http://www.aircanada.com/
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