Contact Us

Alternatively, you can select from the options below.

Sales, Reservations and Enquiries

Canadian Passenger Reservations & Enquiries

Toll Free: 1-800 663 5494

Online Booking Help

Step by Step Guides
Questions and Answers
Toll Free: 1-800 663 5494

Airpoints™ Enquiries

Toll Free: 1-800 663 5494

Feedback

Complete our Customer Experience Survey

TTY Relay Callers

See our instructions for further detail on this service

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Customer Relations
Airpoints
Baggage
Cargo
Engineering
Airline Training
Golden Oldies World Sport Festivals
Environment

Customer Relations

Air New Zealand Customer Relations
1960 E. Grand Ave., Suite 300
El Segundo, CA 90245
Toll Free: 1-800 223 9494
Fax: 1-800 272 9494
Email: Customer Relations

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Toll Free: 1-800 663 5494
Email: Airpoints

Baggage

General enquiries freephone (CA): 1-800 663 5494

See Baggage Services Offices for lost luggage enquiries

Cargo

Vancouver, BC

Network Cargo Systems
Phone: (604) 244-2209
Fax: (604) 244-2227

Calgary, AB

Network Cargo Systems
Phone: (403) 717-4324
Fax: (403) 714-4326

Toronto, ON

Network Cargo Systems
Phone: (416) 622-9450
Fax: (416) 622-4096

Montréal, QC

Network Cargo Systems
Phone: (514) 428-4363
Fax: (514) 428-4365

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz

Golden Oldies World Sport Festivals

Environment

Email: environment@airnz.co.nz