Phone numbers
We're here to help, 24/7, so please feel free to contact us anytime.
Sales, Reservations and Enquiries
Canadian Passenger Reservations & Enquiries
Toll Free: 1866 351 9528
Calling from overseas
Booking Help
Toll Free: 1866 351 9528
Airpoints™ Enquiries
Toll Free: 1866 351 9528
Feedback
Complete our Customer Experience Survey
TTY Relay Callers
See our instructions for further detail on this service
Customer Relations
Please use our online form to send us feedback here
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday
Postal address
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Airpoints
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Tel: +64 (0)9 357 3000
Cargo
See our international cargo contact page.
Engineering and Maintenance
Please contact us for any Aircraft/Component Maintenance Services.
Airline Training
Email: airlinetraining@airnz.co.nz