Alternatively, you can select from the options below.

Sales, Reservations and Enquiries

Canadian Passenger Reservations & Enquiries

Toll Free: 1-800-663-5494

Online Booking Help

Step by Step Guides
Questions and Answers
Toll Free: 1-866 351 9528

Airpoints™ Enquiries

Toll Free: 1-866 351 9528

Travel Agents only Sales and Support

Toll Free (from within Canada): 1-800-287-2007

Feedback

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TTY Relay Callers

See our instructions for further detail on this service

Select another contact area

Customer Support
Airpoints
Baggage
Cargo
Engineering
Airline Training

Customer Support

Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday

Postal Address:
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Toll Free: 1-800 663 5494
Email: Airpoints

Baggage

General enquiries freephone (CA): 1-800 663 5494

See Baggage Services Offices for lost luggage enquiries

Cargo

Vancouver, BC

Network Cargo Systems
Phone: (604) 244-2209
Fax: (604) 244-2227

Calgary, AB

Network Cargo Systems
Phone: (403) 717-4324
Fax: (403) 714-4326

Toronto, ON

Network Cargo Systems
Phone: (416) 622-9450
Fax: (416) 622-4096

Montréal, QC

Network Cargo Systems
Phone: (514) 428-4363
Fax: (514) 428-4365

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz