If you have a question for Air New Zealand, you can now find answers easily within Frequently Asked Questions or search our website. However, if your question remains unanswered, please send us an email.
Alternatively, you can select from the options below.
Sales, Reservations and Enquiries
Canadian Passenger Reservations & Enquiries
Toll Free: 1-800 663 5494
Online Booking Help
Step by Step Guides
Questions and Answers
Toll Free: 1-800 663 5494
Airpoints™ Enquiries
Toll Free: 1-800 663 5494
Travel Agents only Sales and Support
Toll Free (from within Canada): 1-800-287-2007
Feedback
Complete our Customer Experience Survey
TTY Relay Callers
See our instructions for further detail on this service
Select another contact area
Customer Support
Airpoints
Baggage
Cargo
Engineering
Airline Training
Golden Oldies World Sport Festivals
Customer Support
Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday
Postal Address:
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand
Airpoints
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Toll Free: 1-800 663 5494
Email: Airpoints
Baggage
General enquiries freephone (CA): 1-800 663 5494
See Baggage Services Offices for lost luggage enquiries
Cargo
Vancouver, BC
Network Cargo Systems
Phone: (604) 244-2209
Fax: (604) 244-2227
Calgary, AB
Network Cargo Systems
Phone: (403) 717-4324
Fax: (403) 714-4326
Toronto, ON
Network Cargo Systems
Phone: (416) 622-9450
Fax: (416) 622-4096
Montréal, QC
Network Cargo Systems
Phone: (514) 428-4363
Fax: (514) 428-4365
Engineering
Email: marketing.services@airnz.co.nz
Airline Training
Email: airlinetraining@airnz.co.nz
Golden Oldies World Sport Festivals
| Email: | hockey@goldenoldiessports.com |
| netball@goldenoldiessports.com | |
| soccer@goldenoldiessports.com | |
| rugby@goldenoldiessports.com | |
| cricket@goldenoldiessports.com |
