Air New Zealand offers the following information to help make travelling with children an even more enjoyable experience.
Adults 15 years and over may travel with a child in their care. If not travelling with an adult 15 years or over children aged 11 years and under can travel alone provided they meet the unaccompanied minors conditions.
Travelling with other people's children
Bassinets
On international fights, bassinets may be installed on Air New Zealand Boeing 747, 777 and 767 aircraft. Currently there are no facilities for bassinets on board Airbus A320 and Boeing 737 aircraft. These bassinets are designed for infants of average size up to 8 months old. The bassinets are made up with sheets, a pillow and blankets.
There are only a limited number of bassinet positions on any aircraft so it is important to request a bassinet seat when making your booking. Please note that because the bassinets are designed for infants up to 8 months old (and weighing a maximum of 11.8kgs/26lbs), pre-allocation of bassinet seats is only available for infants up to that age on a first come, first served basis. If you are travelling with an infant aged between 8 months and 15 months (and weighing a maximum of 11.8kgs/26lbs), a bassinet seat may be allocated to you if one is available at the time you check in on the day of travel.
Groups of Children
School trips, sports tournaments, and family reunions are just some of the occasions when groups of children travel with Air New Zealand. Whatever the reason, and whatever the size of the group, it is always a very exciting adventure for children, however, it is important that there is adequate adult supervision to ensure their safety and well-being.
For this reason, we strongly recommend that there should be at least one adult for every five children travelling.
Travelling with other people's children
Border authorities recommend that persons travelling with a child (under 18 years of age) who is not their child, carry a consent document or letter (signed by the parent or lawful guardian of the child) as well as a copy of the child's birth certificate, to prove that the travellers have the permission of the absent lawful parent(s) or guardian.
Kids Packs
Travelling is a wonderful experience to share with your child. But we also know how tiring it can be for your both. So we've developed an exciting Kids Pack with a wide range of activities and entertainment to keep the little ones occupied.
Meet the Jet Cadets
The Jet Cadets are a team of superb secret agents, and they're ready to take young Air New Zealand travellers around the world.
Introducing the secret agents -
Abi: Abi never backs down from a challenge and is always ready to jump to action. She is strong, sporty and 11 years old. When she's not out and about solving mysteries with Jack, Abi loves nothing more than to spend the day rock climbing and exploring the outdoors. Don't mess with this great girl - she's a fierce force in any terrific team!
Jack: He's one cool customer who loves to go on adventures. No matter what mystery is on the books or which country he finds himself in, Jack always knows his way around. He's slick on his skateboard, an awesome videogamer and an electronic whiz. There's no need to fear when this 12 year old is on the case. Jack will always save the day!
Squib: This fluffy creature is one friendly fellow! Squib met Jack and Abi deep in the jungle when they were on a marvellous mission one day. He has never since left their side. Forever protective of the Jet Cadets, Squib has become an honorary member of the secret-agent team. A little clumsy at times, Squib always manages to bring a smile to his friends' faces.
Safety and Well-being
The safety of your children is our first concern when you are travelling with us. So it is important that you follow any instructions from your Cabin Crew.
Please also note that international safety and hygiene regulations do not allow Cabin Crew to feed children, administer medication, take children to the toilet, change nappies, or allow children to run through the aircraft.
While Cabin Crew cannot administer medication, they do have eucalyptus sachets available to help children suffering from ear-ache during take off or descent. To assist your infant during take off and landing we suggest you have a bottle to give your baby to help their ears adjust to the change in air pressure. Children do seem to be more susceptible than adults to the changes in air pressure, and this is especially so if they are suffering from a cold, or have tonsil or adenoid problems. If your child has these problems, it is advisable to see a doctor before travelling.
Strollers
Infants and children are entitled to the same baggage allowance as the accompanying passenger, including car seats and strollers. Safety requirements mean that strollers must be stowed in the overhead lockers of the aircraft. If your stroller will not fit in an overhead locker, it will need to be checked-in with your other baggage. If the flight you are travelling on is full, airport staff may request that your stroller is checked-in.
On Air New Zealand Link aircraft there is very limited cabin stowage space so your stroller will need to be checked-in.
On Boeing 747, 777, 767, and 737 aircraft, strollers with a completely collapsible frame and seating will fit in the overhead lockers. Other strollers do not fit, including the three-wheeled 'jogger' style and those which do not fold inwards when collapsed.
OK on board
This style of stroller can be stowed in the overhead locker of Boeing 747, 777, 767, and 737 aircraft.
Must be checked-in
These larger styles of stroller do not fit in the overhead locker of any aircraft and must be checked-in with your baggage.
