Accessing Bookings Online

Bookings that can be accessed online

For your booking to be available online, it must:

  • Have been ticketed
  • Include travel still to be taken in one or both directions
  • Have 9 or fewer travelers
  • Not have been changed previously through the Contact Centre or Travelcentre
  • Not be booked in X class on the Air New Zealand operated sector(s) if requesting an Economy Skycouch upgrade

Some bookings which include flights on other airlines may not be able to be accessed online.

Can your booking be changed or cancelled online?


You can change your international bookings online, subject to the following:

  • Flights must have been booked on and not be checked in
  • Multi-stop bookings and bookings purchased with a promo code cannot be changed online
  • Changes must apply to all travellers in the same booking

To change a domestic New Zealand booking, or if you cannot change your international booking online, please call us on 1866 351 9528. Please note that service fees will apply for changes made via the Contact Centre.

  • Business Class fares can be cancelled online up until departure.
  • Most Tasman, Pacific and New Zealand Domestic Flexi fares may also be cancelled online.
  • A booking must be cancelled in full, ie both the outbound and return flight.