New Zealand Domestic Travel

The wellbeing of our customers and people is our top priority to ensure we have a safe and enjoyable journey together.
Last updated 9 July 2021 at 4.06PM NZT

To give you more flexibility we have extended credit opt-in and fee-free changes for NZ domestic flights due to depart before 30 September 2021.

Travelling safely during COVID-19

Please check the New Zealand Government website for more information about Alert Systems and travel restrictions. Please do not travel if you feel sick or are experiencing COVID-19 symptoms.

If you no longer wish to travel, we will credit you the full value of your flight through to 30 September 2021 for NZ domestic flights. Opt-in for a credit online.

Here's everything you need to know about domestic travel during the current Alert Levels.

Air New Zealand physical distancing icon.

Physical distancing at the airport and on board

Physical distancing is still recommended at the airport and while boarding. Where possible we will allocate additional space to support physical distancing on board. We recommend checking in online or via the Air NZ mobile app before heading to the airport.

Air New Zealand mask icon.

Wearing face coverings

All passengers are required to wear a face-covering in the airport and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available. Please check the government website before you travel to make sure your face covering is fit for purpose.

Air New Zealand glass icon.

Inflight food and beverages

Our food & beverage service is back to normal. Please wear a mask or face covering while you're not enjoying a drink or bite to eat.

Air New Zealand spray bottle icon.

Cleanliness in the air and on the ground

We are taking extra steps to ensure all our aircraft, lounges, and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. Hand sanitiser is readily available on board all aircraft for customer and crew use. Face masks are also available on board for those who do not have one.

Air New Zealand lounge icon.

Lounges & Valet

Our lounges across New Zealand are operating with normal service. Valet remains open in all regions.

New Zealand flight services

My flight is due to depart before 30 September 2021 - what do I need to know?

Is my flight still operating?

What are you doing to continue to support physical distancing and hygiene practices inflight?

What are you doing to continue to support physical distancing and hygiene practices at the airport?

Will I be able to check in online or via the Air NZ mobile app?

What steps are you taking to enable contact tracing?

What do I need to do to keep myself safe when I'm travelling?

Will I need to wear a face covering in airports or onboard your aircraft?

What else do I need to know before I travel?

How will I know if I'm sitting next to someone who has travelled on an International flight?

Why has my seat request been changed?

Other NZ travel information

Do I need a COVID-19 test to travel?

Can my children travel as unaccompanied minors?

Can I travel with my pet within New Zealand?

Can I still use the Fast Bag services on regional flights?

Will you be serving drinks and snacks on your domestic flights?

Can passengers transit New Zealand or Australia to get home?