New Zealand Domestic Travel

Book with confidence - our Fare flexibility has been extended to 31 March 2021.

What you need to do

For customers who have flights booked to travel on or before 31 March 2021:

• If you do not intend to fly, please opt-in for a credit using our online booking tool.
• For bookings made with a travel agent, including online booking agents, you will need to refer to your original booking agent to manage your booking or to claim a credit note.

Our Contact Centre and Customer Care teams are here to support you. If you can't manage your booking online, please call us to get it sorted.

Travelling is permitted domestically at Alert level 1.

Please check the latest government travel restrictions before you book a ticket or head to the airport and please do not travel if you feel sick or are experiencing COVID-19 symptoms.

If your flight or travel plans are impacted by any Alert Level changes and we need to cancel your flight, we will be in touch as soon as possible. If you have a flight booked before 31 March 2021 and no longer wish to travel, we will credit you the full value of your flight. Opt-in for a credit online.

Travelling is permitted domestically at Alert Level 1.

You can check your flight status on our flight schedules page. All services are subject to change as governments change travel and border restrictions.

Please check the latest government travel restrictions before you book a ticket or head to the airport.

We continue to be vigilant with hygiene practices at Alert Level 1.

Changes on board

Domestic cabin crew will wear masks at onboard. 

At Alert Level 1, food and beverage services are available on all domestic flights and Air New Zealand lollies will be handed out inflight across the domestic network.

We are working closely with our partners and suppliers to bring back our Koru Hour service over the coming weeks.

The inflight magazine Kia Ora will be removed from seat pockets.

Physical distancing is not required onboard at Alert Level 1.

Face coverings

Face coverings are required onboard all New Zealand domestic flights.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to bring your own face covering, and face masks will be available at the boarding gate and onboard.

We continue to be vigilant with physical distancing and hygiene practices at Alert Level 1.

Checking in 

All kiosks will be turned on. We continue to recommend checking-in online or via the Air New Zealand App before heading to the Airport. Online check-in is available 24 hours before the departure of your flight. You can download the App here.

Physical distancing

Physical distancing is not required at airports under Alert Level 1, and normal boarding will resume.

Lounges

Lounges will be open and operating as normal under Alert Level 1.

Cleaning

Frequent cleaning remains a priority. High-touch points as well as any surface, which appears to have been contaminated by coughing/sneezing, will be cleaned as quickly as possible.

Yes, for everyone's wellbeing and to reduce contact, we recommend checking-in online or via the Air NZ mobile app before heading to the Airport. Online check-in is available 24 hours before the departure of your flight.

You can download the App here.

At all Alert Levels, contact tracing is very important. To assist a robust process, it's important that we have accurate contact details recorded in your booking. If you have booked directly with us, please go to manage bookings to update your preferred contact information. If you have booked through a travel agent, please contact them directly.

Please stay home and do not fly if you feel sick or are experiencing COVID-19 symptoms.

While hand sanitiser will be available in airports and onboard our aircraft, we encourage you to carry your own personal supply.

Face coverings are required onboard all New Zealand domestic flights. Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to wear your own face covering and face masks will be available at the boarding gate and onboard.

Face coverings are required onboard all New Zealand domestic flights.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to bring your own face covering, and face masks will be available at the boarding gate and onboard.

Please ensure you have the right to transit through all countries on your itinerary.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

All inbound passengers go through managed isolation or quarantine for 14 days and must submit a negative COVID-19 test before they are able to continue their journey domestically.

In the interest of personal privacy, we won't be able to share information about other travellers. Please rest assured we're doing everything possible ensure our customers are safe onboard our flights.

We may have needed to change your seat allocation to support government guidance around physical distancing. 

Physical distancing is not required on domestic flights at Alert Level 1.

You don't need to take a COVID-19 test to travel domestically, but please follow government guidelines if you are feeling unwell.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

We are currently accepting unaccompanied minor bookings for New Zealand domestic travel.

Please be aware that due to the changing Alert Levels, there could be further changes to travel requirements.  We recommend that you keep informed of any changes before commencing travel, please check the government travel restrictions.

All New Zealand Domestic and Regional lounges are open, with the following exceptions:

• Wellington Regional (Wellington Domestic will remain open)

There are no capacity restrictions in place for lounges at Alert Level 1, and our normal service will be available.

Valet parking is open and operating as normal at Auckland and Christchurch Airport.

Wellington Airport Valet will remain closed. We've been advised by Wellington Airport that all their other products are available for online booking and drive-up and our Elite members can also use their Elite vouchers for any of those products.

Auckland International Valet remains closed until further notice. For more information please visit Valet parking.

We are currently unable to offer our Fast Bag product. Please visit our website for all you need to know about baggage.

At Alert Level 1, food and beverage services are available on all domestic flights and Air New Zealand lollies will be handed out inflight across the domestic network.

Our popular Koru Hour is back on our evening domestic jet services, with a handpicked selection of New Zealand beverages and snacks. 

The New Zealand and Australian governments are continually reviewing their transit restrictions and we strongly recommend that you check the following websites for information on whether you can transit or not. You may be required to seek advance transit approval from the relevant government. Please ensure this is done before you progress with a booking.

• Transit New Zealand
• Transit Australia