New Zealand Domestic Travel

Book with confidence - our Fare flexibility has been extended to 31 March 2021.

What you need to do

For customers who have NZ domestic flights due to depart before 31 March 2021:

• If you do not intend to fly, please opt-in for a credit using our online booking tool.
• For bookings made with a travel agent, including online booking agents, you will need to refer to your original booking agent to manage your booking or to claim a credit note.

Our Contact Centre and Customer Care teams are here to support you. If you can't manage your booking online, please call us to get it sorted.

At Alert Level 3 travelling is highly limited and only essential workers are permitted to travel between regions. Specifically, travel is permitted for the purpose of returning to your usual residence, with no plan to leave, or as part of essential work.

At Alert Levels 1 and 2, travelling between regions is permitted. 

Please check the latest government travel restrictions before you book a ticket or head to the airport and please do not travel if you feel sick or are experiencing COVID-19 symptoms.

If your flight or travel plans are impacted by any Alert Level changes and we need to cancel your flight, we will be in touch as soon as possible. If you have a flight booked and no longer wish to travel, we will credit you the full value of your flight through to 31 March 2021 for NZ domestic flights. Opt-in for a credit online.

You can check your flight status on our flight schedules page. All services are subject to change as governments change travel and border restrictions.

Please check the latest government travel restrictions before you book a ticket or head to the airport.

At Alert Level 3 you will be able to transit through Auckland Airport to transit through airports to leave the country, or to go to another domestic destination but you should not leave the airport terminal.

We will continue to be vigilant with hygiene practices at all Alert Levels.

Changes on board

Where possible we will allocate additional space between customers travelling alone. We will aim to keep families and some travelling companions together, so there may be some people sitting together with no additional space between them.

Face coverings

Face coverings are required at the airport and onboard all New Zealand domestic flights.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to bring your own face covering, and face masks will be available at the boarding gate and onboard.

We will continue to be vigilant with physical distancing and hygiene practices at all Alert Levels.

Frequent cleaning remains a priority. High-touch points as well as any surface, which appears to have been contaminated by coughing/sneezing, will be cleaned as quickly as possible.

We continue to recommend checking-in online or via the Air New Zealand App before heading to the airport. Online check-in is available 24 hours before the departure of your flight. You can download the App here.

All passengers are required to wear a face-covering in the airport and on all Air New Zealand operated flights.

Yes, for everyone's wellbeing and to reduce contact, we recommend checking-in online or via the Air NZ mobile app before heading to the Airport. Online check-in is available 24 hours before the departure of your flight.

You can download the App here.

At all Alert Levels, contact tracing is very important. To assist a robust process, it's important that we have accurate contact details recorded in your booking. If you have booked directly with us, please go to manage bookings to update your preferred contact information. If you have booked through a travel agent, please contact them directly.

Please stay home and do not fly if you feel sick or are experiencing COVID-19 symptoms.

While hand sanitiser will be available in airports and onboard our aircraft, we encourage you to carry your own personal supply.

Face coverings are required prior to reaching the boarding gate and onboard all New Zealand flights. Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to wear your own face covering and face masks will be available at the boarding gate and onboard.

All passengers are required to wear a face covering in the airport and on all Air New Zealand operated flights.

Face coverings are worn over the mouth and nose and are designed to prevent the wearer from spreading diseases to others. They can also help protect the wearer from becoming infected. You are welcome to bring your own face covering, and face masks will be available at the boarding gate and onboard.

Please ensure you have the right to transit through all countries on your itinerary.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

All inbound passengers go through managed isolation or quarantine for 14 days and must submit a negative COVID-19 test before they are able to continue their journey domestically.

In the interest of personal privacy, we won't be able to share information about other travellers. Please rest assured we're doing everything possible ensure our customers are safe onboard our flights.

We may have needed to change your seat allocation to support government guidance around physical distancing. 

You don't need to take a COVID-19 test to travel domestically, but please follow government guidelines if you are feeling unwell.

If you have cold or flu-like symptoms you should stay at home.

These symptoms include:

• a cough
• a high temperature of at least 38°C
• shortness of breath
• sore throat
• sneezing and runny nose
• temporary loss of smell.

Your children can still fly with us for essential travel only. We are currently not accepting new unaccompanied minor bookings online.

Please be aware that due to the changing Alert Levels, there could be further changes to travel requirements.  We recommend that you keep informed of any changes before commencing travel, please check the government travel restrictions.

We will contact all customers with existing bookings. If you need to make a new booking, please contact us directly.

We understand your pet is a valued part of your family. Your pet can still travel with you as checked baggage. However, we strongly recommend using an approved pet transporter. Pet travel continues to be subject to space available on the day of travel and our priority remains to be the carriage of essential cargo.

Due to cargo restraints, we are unable to accept pets as baggage on flights from Auckland to Christchurch or from Christchurch to Auckland operating on a 787-9 aircraft.

We are currently unable to offer our Fast Bag product. Please visit our website for all you need to know about baggage.

Our inflight food and beverage service has been suspended until further notice. Air New Zealand is in discussions with the Ministry of Health regarding requirements and will notify customers when further guidance is received.

The New Zealand and Australian governments are continually reviewing their transit restrictions and we strongly recommend that you check the following websites for information on whether you can transit or not. You may be required to seek advance transit approval from the relevant government. Please ensure this is done before you progress with a booking.

• Transit New Zealand
• Transit Australia