Accessibility at Air New Zealand

Air New Zealand is working to ensure that meeting accessibility needs of our customers are always taken into consideration when we design, build and deliver our products and services.

We do this to ensure superior service standards for passengers with disabilities across the entire Air New Zealand network.

Our training ensures we consistently provide all customers with disabilities travelling on our network, with efficient and dignified service.

In doing this, our customers are critical in testing our solutions and providing feedback.

We recognise the importance of our role in the carriage of all customers, including those with disabilities.

You are entitled to certain accommodations and services under the "Accessible Transportation for Persons with Disabilities Regulations". For more information on what these are please click on this link to find out more (SOR/2019- 244).

View accessibility plan

View June 2024 accessibility plan progress report

Provide your feedback

Below are the details of how the public can provide feedback, request an alternate format of our accessibility plan, or request an alternate format of the description of our feedback process.

We'll acknowledge your feedback in the same manner it was received. You may also submit anonymous feedback.

Postal address
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Telephone number 
+64 9 366 2929

Please use our online form to submit your feedback. Alternatively, you may submit your feedback anonymously.