Domestic Flexi Plus fare conditions

Booking changes (check fare rules for change restrictions)

Permitted

Booking change fee

No fee

Additional fare difference

Payable unless changing at the airport on day of departure to an earlier or later flight departing same day (same route).

Service fees for making changes

Payable (unless changing online)

A service fee of NZD $30 per person, per one way journey applies for changes made through The Contact Centre or Airport.

Booking cancellations

Fully refundable (unless changed from a Grabaseat or Smart Saver fare when only upgraded portion is refundable).

No refund fee if cancelled prior to departure.

No shows

Changes post departure permitted.

Refunds following no show subject to NZD $50 refund fee per person per one-way journey.

Name changes

No

Airpoints Dollars™ & Status Points

Eligible for Airpoints Dollars™ unless booked in N or F class or purchased with Airpoints Dollars or Fly Buys.

Eligible for Status Points unless booked with Airpoints Dollars or Fly Buys.

Checked bag

Includes 2 checked bags up to 23kg (excluding infants)

Standard seat select

Yes

Fare rules

Flexi Plus Fares