seat and seat+bag fares

Booking changes

Permitted prior to departure.

Product upgrades to flexichange or flexirefund: not permitted.

Booking change fee

NZD $50 per person (infants excluded).

Additional fare difference for booking changes


Service fees for making changes

Payable (unless changing online).

Booking cancellations

No refund (unless where such a refund is payable under applicable law).

(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member.

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family:" spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law.

No shows

Results in cancellation of sector.

Name changes

Not permitted.

Airpoints Dollars™ & Status Points

Eligible for Airpoints Dollars™ unless booked as grabaseat™ greenlight fares or purchased with Airpoints Dollars.

Eligible for Status Points unless booked with Airpoints Dollars.

Checked bag

seat fare: No checked in bags. To add checked in baggage upgrade to a seat+bag fare.

seat+bag includes 1 checked bag 23kg.

Fare rules

seat and seat+bag fares.