International cargo process in 8 simple steps

1. Check restrictions

Not all cargo is equal. Some restrictions and prohibitions may apply for safety and other reasons. It’s best to check these before going any further.

2. Select product and service

Determine which product and service is best going to suit based on the features which are important to you.

3. Make booking

For you to be assured your cargo will travel, you will need to book space on our aircraft in advance.

4. Prepare cargo

You are responsible for the preparation of your cargo in a manner suited to air travel. Please view our container guideline.

5. Complete Air Waybill

The Air Waybill (AWB) is a document required to ship cargo internationally and is completed on behalf of the shipper usually by a Freight Forwarder, an Air New Zealand Cargo office, or an agent appointed by us for the purposes of:

  • Documentary evidence of the Contract of Carriage
  • Proof of receipt of the goods for shipment
  • Freight bill
  • Guide for handling, dispatching and delivering the consignment

Check out the steps to correctly complete the Air Waybill

Generate HAWB (FHL)

Generate MAWB (FWB)

6. Drop cargo

Once your physical cargo and paperwork has been prepared, it’s ready to take to the Air New Zealand Cargo acceptance location.

7. Track cargo

Monitor the progress of your cargo from collection to delivery via our online tracking function.

8. Collect cargo

The last part of the cargo journey is the collection at destination. How quickly you can retrieve it will be determined by the product and service it travelled under.