Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

Sales, Reservations and Enquiries

Canadian Passenger Reservations & Enquiries

Toll Free: 1866 351 9528
Calling from overseas

Booking Help

Toll Free: 1866 351 9528

Airpoints™ Enquiries

Toll Free: 1866 351 9528

Feedback

Complete our Customer Experience Survey

TTY Relay Callers

See our instructions for further detail on this service

Customer Relations

Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal Address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Tel: +64 (0)9 357 3000

Cargo

See our international cargo contact page.

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz