Phone numbers
We're here to help, 24/7, so please feel free to contact us anytime.
Sales, Reservations and Enquiries
Canadian Passenger Reservations & Enquiries
Toll Free: 1866 351 9528
Calling from overseas
Booking Help
Toll Free: 1866 351 9528
Airpoints™ Enquiries
Toll Free: 1866 351 9528
Feedback
Complete our Customer Experience Survey
TTY Relay Callers
See our instructions for further detail on this service
Customer Relations
Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday
Postal Address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Airpoints
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Tel: +64 (0)9 357 3000
Cargo
See our international cargo contact page.
Engineering and Maintenance
Please contact us for any Aircraft/Component Maintenance Services.
Airline Training
Email: airlinetraining@airnz.co.nz