Phone numbers

If you have a question for Air New Zealand, you can now find answers easily within Frequently Asked Questions or search our website. However, if your question remains unanswered, please send us an email.

Frequently Asked Questions

Alternatively, you can select from the options below.

Sales, Reservations and Enquiries

Canadian Passenger Reservations & Enquiries

Toll Free: 1866 351 9528
Calling from overseas

Online Booking Help

Questions and Answers
Toll Free: 1866 351 9528

Airpoints™ Enquiries

Toll Free: 1866 351 9528

Travel Agents only Sales and Support

Toll Free (from within Canada): 1-800-287-2007


Complete our Customer Experience Survey

TTY Relay Callers

See our instructions for further detail on this service

Select another contact area

Customer Relations
Airline Training

Customer Relations

Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal Address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand


Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740
New Zealand
Tel: +64 (0)9 357 3000


Vancouver, BC

Network Cargo Systems
Phone: (604) 244-2209
Fax: (604) 244-2227

Calgary, AB

Network Cargo Systems
Phone: (403) 717-4324
Fax: (403) 714-4326

Toronto, ON

Network Cargo Systems
Phone: (416) 622-9450
Fax: (416) 622-4096

Montréal, QC

Network Cargo Systems
Phone: (514) 428-4363
Fax: (514) 428-4365

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training