Preparing for travel

Information to help you prepare for travelling to another country/region.

For information regarding COVID-19, please refer to our COVID-19 hub in the first instance or check our travel alerts page for up to date information and guidance about flight changes.

All passengers arriving into New Zealand must register their managed isolation accommodation requirements to be permitted to board their flight. A Managed Isolation Allocation System Voucher will need to be presented at check-in. Accommodation can only be booked a maximum of 3 months in advance. We highly recommend checking managed isolation availability before booking your ticket, and registering as soon as possible. For more information visit the MIQ Government site.


Passports and visas

When you travel internationally, you need to have a valid passport and any documentation required for entry. This includes all of the countries you will be visiting during transit and when returning home. Depending on your passport nationality and destination, additional requirements may include:

  • A minimum period of passport validity
  • Visas
  • A return or onward ticket
  • A returning resident visa
  • Sufficient funds for your stay

Check your passport for any signs of damage as this may make it invalid for travel. If you have any concerns, contact your local passport issuing office.

If your travel documentation is incomplete or inadequate you will not be permitted to board your flight. To avoid any inconvenience and possible additional costs, please check that you meet the requirements for your destination(s) as well as any countries/regions you will pass through in transit.

Entry and transit requirements

Find up-to-date IATA passport and visa information for all the destination and transit countries/regions of your next travel journey.

Due to COVID-19, there is a range of travel restrictions in place for international travel. We strongly advise customers to undertake additional independent country-specific travel entry, exit, and transit research through official local government regulatory sites. We have a number of resources available on the COVID-19 information hub.

Government travel advice

The New Zealand Government issues safety warnings for countries with identifiable risks for New Zealand travellers. Visit the Ministry of Foreign Affairs and Trade Safetravel website for more information. The Safetravel website is designed to help make your overseas travel experience safe by providing guidance on how to prepare for your travel, and what to do if trouble strikes you overseas. The website contains general travel advice, as well as specific travel advisories for particular areas.

Emergency contact registration

EU & US laws require airlines to invite customers travelling from the EU and to/from the US to leave an emergency contact.

Travel insurance

We strongly recommend travel insurance for the entire time you plan to be overseas. Your policy should cover emergency medical situations, baggage loss or damage, and expenses incurred from disrupted travel plans.

Air New Zealand offers a number of insurance options for purchase both at the time of ticket purchase or anytime prior to the start of your travel.

Dressing for comfort

For everyone's comfort we ask that your clothes are clean and tidy. We're not too formal, so you're welcome to relax in stretch pants.

But you're not quite at your beach holiday just yet, so we do need you to keep your footwear on. Infants and toddlers can go barefoot.

Air conditioning on the plane can get cold, so we recommend a warmer layer that you can easily add or remove.

You're welcome to wear a hijab, dastaar turban or other cultural or religious clothing.


Vaccinations and other medical precautions are recommended and in some cases required for travel to some countries/regions, and are easily obtained through your doctor. Have them well before you leave to allow time for them to become effective and to recover from any possible side effects.

What if plans change?

If your travel plans change, no matter how late, please let Air New Zealand or your travel agent know immediately. Someone else may need a seat, and your call could make the difference! Sometimes changes to your travel plans are unavoidable. Depending on when such changes are made and your ticket type, associated cancellation or change penalties may or may not apply.