The Air NZ mobile app

We recommend that you keep your app up-to-date. This will ensure a better experience and you'll be able to enjoy the latest features. Here's how you can update the Air NZ mobile app:

iPhone

1. Open the App store
2. Tap your profile icon at the top right corner
3. Select Air NZ mobile app and update.

Android:

1. Open the Play Store
2. Tap your profile icon at the top right corner
3. Tap 'Manage apps & device'
4. Tap 'Manage' and select 'Air NZ mobile app' and update.
   If presented, review App Permissions then tap 'Accept' to proceed with app update.

If you're an Airpoints member and you include your Airpoints number when you book, your bookings are automatically added to the app. If you need to add your Airpoints number to a booking, you can do it here.

You can also manually add bookings within the  Air NZ mobile app.

To do this;

1. Go to the menu within the Air NZ mobile app, select 'More'
2. Select 'Add existing booking' from the menu
3. Enter your booking reference and family name.

You're done!

Yes. You can manually add the flight of a friend or family member, or a colleague, by entering the booking reference and family name for their booking.

No. You can still add and view your bookings on the Air NZ mobile app.

To do this;

1. Go to the menu within the Air NZ mobile app, select 'More'
2. Select 'Add existing booking' from the menu
3. Enter your booking reference and family name.

However, if you are an Airpoints member and you enter your membership number when you book your flight, you'll be able to see your current and any future bookings automatically on the app, which makes managing your travel easier.

When you first download the Air NZ mobile app, push notifications are enabled by default on Android, and on iPhone you are prompted to enable them.

We recommend you enable push notifications because they are helpful for a number of alerts, including changes to your flight time or boarding gate number, as well as letting you know when boarding commences. You can control the type of notifications you receive by going into 'Your settings' in the Air NZ mobile app.

To see whether push notifications are enabled on your device:

iPhone

Go to Settings > Notifications > Air NZ

To enable notifications, turn the allow notifications button on, if it isn't already.

Android

Access the in-app Air NZ mobile app menu (top right of screen) and select the notifications checkbox.

Yes, once you've downloaded your digital boarding pass it's stored in the Air New Zealand app. You'll then be able to access it even if you're not online.

However, your boarding pass won't update with any changes, such as upgrades or seat changes, until you're online again.

You may be at an airport that doesn't accept electronic boarding passes. If that's the case, you'll need to check in manually at the airport.

All New Zealand airports, and many international airports now accept mobile and electronic boarding passes. If you're at one of them, there may be a technical problem. Check in at the airport and everything should be fine.

Remember, we only accept electronic boarding passes on the Air NZ mobile app. Otherwise, please print your boarding pass (no screenshots or emails) or collect one from the airport check-in desk.

This provides a cleaner experience in case you want to sign in using another account. Don't worry, your bookings will be added again when you sign back in with the same credentials.

When you make a booking, the dates and times shown are local times, i.e. the departure time is based on the time at the origin and the arrival time is based on the time at your destination. If your calendar is in a different time zone, these times may appear to be offset.