Baggage services offices
Auckland International Airport
Private Bag 92007
Auckland International Airport
Auckland
Freephone number: 0800 224 872
Phone: 09 306 5444
Fax: 09 256 3825
Email: baggageservices.akl@airnz.co.nz
Auckland Domestic Airport
PO Box 92007
Auckland
Phone: 09 256 3801
Fax: 09 256 3050
Email: baggageservices.akd@airnz.co.nz
Blenheim Airport
Phone: 03 572 9899, select option 3 for the airport
Fax: 03 572 8052
Email: baggageservices.bhe@airnz.co.nz
Christchurch Airport
PO Box 14005
Christchurch
Phone: 03 374 7104 - International & Domestic
Email: baggageservices.chc@airnz.co.nz
Dunedin Airport
PO Box 5548
Dunedin
Phone: 03 488 5821
Fax: 03 488 5823
Email: baggageservices.dud@airnz.co.nz
Gisborne Airport
PO Box 407
Gisborne
Phone: 06 867 1608
Fax: 06 868 9150
Email: baggageservices.gis@airnz.co.nz
Hamilton Airport
PO Box 3048
Airport Road RD2
Hamilton
Phone: (07) 857 1026 press 3 then 0
Fax: (07) 857 1031
Email: baggageservices.hlz@airnz.co.nz
Hokitika Airport
Phone: 03 755 8123
Email: baggageservices.hkk@airnz.co.nz
Invercargill Airport
PO Box 1409
Invercargill
Phone: 03 218 9070
Fax: 03 214 3064
Email: baggageservices.ivc@airnz.co.nz
Kerikeri Airport - Bay of Islands
218 Wiroa Road, Kerikeri Airport
Ph 09 407 8419
Fax 09 407 7869
Emergency contact: Robyn Roberts 021 280 3175
Email: baggageservices.kke@airnz.co.nz
Napier/Hastings Airport
Phone: 06 835 1130
Fax: 06 835 4803
Air New Zealand
c/- Hawke’s Bay Airport
Main North Road
Westshore
Napier
Email: baggageservices.npe@airnz.co.nz
Nelson Airport
Private Bag 32
Nelson
Office hours: 7:00am - 20:00pm
Phone: 03 546 8283
Fax: 03 547 8738
Email: baggageservices.nsn@airnz.co.nz
New Plymouth Airport
Phone: 06 755 2250
Fax: 06 755 2251
Email: baggageservices.npl@airnz.co.nz
Palmerston North Airport
PO Box 1643
Palmerston North
Phone: 06 351 1105
Fax: 06 357 2872
Email: baggageservices.pmr@airnz.co.nz
Queenstown Airport
PO Box 2315
Queenstown
Phone: 03 442 2670
Fax: 03 441 4873
Email: baggageservices.zqn@airnz.co.nz
Rotorua Airport
c/o Air NZ Holiday Store
1267 Tutanekai St
Rotorua 3010
Email: baggageservices.rot@airnz.co.nz
Taupo Airport
Phone/Fax: 07 378 5428
Fax: 07 378 2668
Email: baggageservices.tuo@airnz.co.nz
Tauranga Airport
Air Nelson: 07 575 3666
Eagle Air: 07 575 3666
Fax: 07 575 7597
Email: baggageservices.trg@airnz.co.nz
Timaru Airport
Phone: 03 688 2500
Email: baggageservices.tiu@airnz.co.nz
Wanganui Airport
Phone: 06 345 5593
Email: baggageservices.wag@airnz.co.nz
Wellington Airport
PO Box 21004
Wellington
Phone: 04 388 0400 - International & Domestic
Email: baggageservices.wlg@airnz.co.nz
Whangarei Airport
Phone: 09 436 0535
Fax: 09 436 9010
Email: baggageservices.wre@airnz.co.nz
Adelaide Airport
C/- Toll Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 8 8234 3555
Level 1, Ground Floor, Aviation House
Adelaide Airport, SA 5950
Email: baggageservices@dnata.com
Office hours: 08:00am - 16:00pm, 7 days
Apia Airport
C/- Polynesian Airlines
Postal Address: PO Box 599, Apia, Samoa
Phone: +685 42119 or +685 20825
Email: phcargo@polynesianairlines.ws
Brisbane International Airport
C/- Toll Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 7 3115 2776
Level 1, International Terminal
Brisbane Airport, QLD 4007
Email: baggageservices@dnata.com
Office hours: 06:00am - 02:00am, 7 days
Buenos Aires International Airport
C/- Crossracer
Ministro Pistarini International Airport
Ezeiza
Buenos Aires Argentina
Office hours: 09:00am - 17:00pm, Monday - Friday
Phone: +54 11 5480 5443
Email: ezellnz@crossracer.aero
Cairns Airport
C/- Aerocare Limited
Phone: +614 466 403 406
Fax: +617 0434 9377
PO Box 4, AAC Building
Cairns International Airport, QLD 4870
Email: nzcns.ops@aerocare.com.au
Denpasar - Bali Airport
C/- Gapura
Phone: 0062 361 935 1011
Fax: 0062 361 935 1171
Email: LLDPS@gapura.co.id
Gold Coast Airport
C/- Aviation Ground Handling
Open daily 05:00am - 19:00pm
Phone: 617 5589 1219
Fax: 617 5599 0144
Honolulu International Airport
300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +00 1 808 836-2461
Fax: +00 1 808 839-6351
Email: honolulubaggage@hallmark-aviation.com
Hong Kong Airport
Air New Zealand Airport Office
Phone: 852-2769 8669
Flight Information: 852-2216 1088
Baggage Service (Lost & Found): 852-2216 1022 / 2216 1025
Baggage Service (Lost & Found) Fax: 852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com
Houston International Airport
C/- Hallmark Aviation
George Bush Intercontinental Airport
Houston
Office hours: 24/7 operation Monday - Sunday
Phone: +1 866 767 2247
Email: CBSIAH@Hallmark-aviation.com
Kansai Airport
C/- ANA Kansai
Phone: 81 476 34 8388
Email: nrtapt@airnz.co.nz
London Heathrow Airport
C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK) 0800 840 8069
Call Centre: 0344 375 4250 (charges apply for calls outside UK)
Email: LHRT2supervisor@globalbaggage.co.uk
Los Angeles Airport
C/ - Pacific Aviation
380 World Way,
Los Angeles Airport, CA 90045
Phone: +1-844-365-BAGS(2247)
Office hours: 10:00am – 21:00pm
Email: laxbag@airnz.com
Melbourne Airport
C/- Toll Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 3 9297 1883
Ground Level (Arrivals) (Next to Optus)
International Terminal
Melbourne Airport, VIC 3045
Email: baggageservices@dnata.com
Office hours: 09:00am - 17:00pm 7 days
Nadi Airport
PO Box 9212
C/- Air Terminal Services (Fiji) Ltd
1st Floor, International Departure Terminal, Nadi Airport
Phone: +00 679 6722777 extension 2417 or 2473
Fax: +00 679 6720122
Email: aobaggage@ats.com.fj
Niue (Hanan International) Airport
C/- Peleni's Travel Agency
Phone: +683 4317
Fax: +683 4322
Email: pelenistravel@niue.nu
Noumea (New Caledonia) Airport
Tontouta Air Services
Bagages Services
Sita: NOULLXH
Email: litige.bagages@cofely-airport-pacific.nc
Ph/Fax: 00687 352 615
Papeete Airport
C/- Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +00 689 864221
Fax: +00 689 864223
Email: service.bagages@airtahiti.pf
Perth Airport
C/- Toll Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 8 9479 8192
Terminal 1, Ground Floor
Horrie Miller Drive
Perth International Airport 6105
Email: baggageservices@dnata.com
Office hours: 24 hours, 7 days
Port-Vila Airport
C/- Air Vanuatu
Service Desk – International Airport
Phone: 00 678 26789 or 00 678 23868 ext 674
Email: baggageservices@airvanuatu.vu
Rarotonga Airport
Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +00 682-26300
Direct/After Hrs 00682 26085
Fax: +00 682-26300
Saigon International Airport
C/- Saigon Ground Services
Tan Son Nhat International Airport
Ho Chi Minh City, Vietnam
Office hours: 0800 - last flight arrival
Phone: +843 848 5383 XT 4569
Email: LOSTANDFOUND@SAGS.VN
San Francisco Airport
Air New Zealand Luggage Services
c/o Swissport
Phone: +1-650 821 0034
Hours: 10:00am - 19:00pm
Shanghai, Pudong International Airport
Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Tel: 86-21-6835 5775
Fax: 86-21-6835 5780
Singapore Airport
20 Airport Boulevard
Singapore 819659
Postal address: PO Box 3
Singapore Changi Airport
Singapore 918141
Phone: 65 6597 4500
Fax: 65 6247 5202
Email: baggage_enquiry@sats.com.sg
Sydney International Airport
C/- Toll Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 2 9667 9928
Arrivals Level 1, Northern End T1
(In between McDonalds and the Train Station)
Sydney International Airport, Mascot NSW 2020
Email: baggageservices@dnata.com
Office hours: 07:00am - 18:00pm 7 days
Tokyo Haneda Airport
Room S14J0, International Terminal,
2-6-5 Haneda Airport, Ota-ku,
Tokyo, Japan, 144-0041
Phone: +81 3 6428 5045
Fax: +81 3 6428 5142
Tokyo Narita Airport
C/- ANA
Office Hours: 9:00am - 19:00pm
Phone: +00 81 476 33 2301
Fax: +00 81 476 33 2302
Tonga Airport
C/- Air Terminal Services (Tonga) Limited
International Passenger Terminal
Fua’amotu International Airport
Tongatapu,
The Kingdom of Tonga
Phone: +676 35449
Email: loadcntrl@atstonga.to
Vancouver International Airport
C/o Swiss Port Canada Handling
Office hours: Wed - Mon 12:30pm - 7:00pm
Domestic Terminal Building
Richmond B.C.
V7B 1W2
Phone: 604 247 2577
Fax: 604 278 9565
Email: yvrbaggageservice@swissport.com