Baggage services offices

Auckland International Airport

Private Bag 92007
Auckland International Airport
Auckland
Freephone number: 0800 224 872
Phone: 09 306 5444
Fax: 09 256 3825
Email: baggageservices.akl@airnz.co.nz

Auckland Domestic Airport

PO Box 92007
Auckland
Phone: 09 256 3801
Fax: 09 256 3050
Email: baggageservices.akd@airnz.co.nz

Blenheim Airport

Phone: 03 572 9899, select option 3 for the airport
Fax: 03 572 8052
Email: baggageservices.bhe@airnz.co.nz

Christchurch Airport

PO Box 14005
Christchurch
Phone: 03 374 7104 - International & Domestic
Email: baggageservices.chc@airnz.co.nz

Dunedin Airport

PO Box 5548
Dunedin
Phone: 03 488 5821
Fax: 03 488 5823
Email: baggageservices.dud@airnz.co.nz

Gisborne Airport

PO Box 407
Gisborne
Phone: 06 867 1608
Fax: 06 868 9150
Email: baggageservices.gis@airnz.co.nz

Hamilton Airport

PO Box 3048
Airport Road RD2
Hamilton
Phone: (07) 857 1026 press 3 then 0
Fax: (07) 857 1031
Email: baggageservices.hlz@airnz.co.nz

Hokitika Airport

Phone: 03 755 8123
Email: baggageservices.hkk@airnz.co.nz

Invercargill Airport

PO Box 1409
Invercargill
Phone: 03 218 9070
Fax: 03 214 3064
Email: baggageservices.ivc@airnz.co.nz

Kerikeri Airport - Bay of Islands

218 Wiroa Road, Kerikeri Airport
Phone: 027 240 8737
Email: baggageservices.kke@airnz.co.nz

Napier/Hastings Airport

c/o Hawke's Bay Airport
Main North Road
Westshore
Napier
Phone: 06 835 1130
Fax: 06 835 4803
Email: baggageservices.npe@airnz.co.nz

Nelson Airport

Private Bag 32
Nelson
Office hours: 7:00am - 10:00pm
Phone: 03 546 8283
Fax: 03 547 8738
Email: baggageservices.nsn@airnz.co.nz

New Plymouth Airport

Phone: 06 755 2250
Fax: 06 755 2251
Email: baggageservices.npl@airnz.co.nz

Palmerston North Airport

PO Box 1643
Palmerston North
Phone: 06 351 1105
Fax: 06 357 2872
Email: baggageservices.pmr@airnz.co.nz

Queenstown Airport

PO Box 2315
Queenstown
Phone: 03 442 2670
Fax: 03 441 4873
Email: baggageservices.zqn@airnz.co.nz

Rotorua Airport

c/o Air NZ Holiday Store
1267 Tutanekai St
Rotorua 3010
Email: baggageservices.rot@airnz.co.nz

Taupo Airport

Phone/Fax: 07 378 5428
Fax: 07 378 2668
Email: baggageservices.tuo@airnz.co.nz

Tauranga Airport

Air Nelson: 07 575 3666
Eagle Air: 07 575 3666
Fax: 07 575 7597
Email: baggageservices.trg@airnz.co.nz

Timaru Airport

Phone: 03 688 2500
Email: baggageservices.tiu@airnz.co.nz

Wellington Airport

PO Box 21004
Wellington
Phone: 04 388 0400 - International & Domestic
Email: baggageservices.wlg@airnz.co.nz

Whangarei Airport

Phone: 09 436 0535
Fax: 09 436 9010
Email: baggageservices.wre@airnz.co.nz

Adelaide Airport

c/o Qantas Airways
Level 2, Andy Thomas Circuit
Adelaide Airport, SA 5950
Office hours: 8:00am - 10:00pm
Phone: +61 8 8208 8933
Fax: +61 8 8208 8932
Email: #bagsvceadl@qantas.com.au

Apia Airport

c/o Polynesian Airlines
Postal Address: PO Box 599, Apia, Samoa
Phone: +685 42119 or +685 20825
Email: phcargo@polynesianairlines.ws

Brisbane Airport

c/o Swissport
Level 1, International Terminal, Brisbane Airport
Brisbane QLD 4008
Office hours: 6:00am - 10:00pm
Phone: +61 481 011 572
Email: bneint.baggage@swissport.com.au 

Buenos Aires International Airport

c/o Crossracer
Ministro Pistarini International Airport
Ezeiza
Buenos Aires Argentina
Office hours: 9:00am - 5:00pm, Monday - Friday
Phone: +54 11 5480 5443
Email: ezellnz@crossracer.aero

Cairns Airport

c/o Qantas Airways
Qantas Baggage Services
Domestic Arrivals
PO BOX 100, AAC Building
Cairns International Airport, QLD 4870
Phone: +61 7 4050 4235
Fax: +61 7 4050 4231
Email: cnsbagservices@qantas.com.au

Denpasar - Bali Airport

c/o PT JAS Airport Services
Phone: +62 361 936 6964
Email: baggageservices.dps@ptjas.co.id

Gold Coast (Coolangatta) Airport

c/o Swissport
Terminal 1, Terminal Drive, Gold Coast Airport
Bilinga QLD 4225
Office hours: 6:00am - 11:00am
Phone: +61 466 340 036
Email: oolint.baggage@swissport.com.au

Honolulu International Airport

300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +1 808 836 2461
Fax: +1 808 839 6351
Email: honolulubaggage@hallmark-aviation.com

Hong Kong Airport

c/o Jardine Airport Services Ltd
Office hours: 7:00am - 11:30pm, 7 days
Phone: +852 2186 4430
Fax: +852 2382 4543 
Email: baggage.services@jasg.com

Houston International Airport

c/o Hallmark Aviation
George Bush Intercontinental Airport
Houston
Office hours: 24/7 operation, 7 days
Phone: +1 866 767 2247
Email: IAHMISSIONCONTROL@hallmark-aviation.com

Incheon International Airport

c/o Swissport
Rm 2081 Passenger Terminal 1,
Incheon Int’l Airport,
272, Gonghang-ro, Jung-gu, Incheon,
22382 Korea
Office hours: 6:00am - 1:00am, 7 days
Phone: +82 32 743 2526
Fax: +82 32 743 2528
Email: spk.ll@swissport.co.kr

Kansai Airport

c/o ANA Kansai
Phone: 0724 56 7575
Fax: 0724 56 7451
Email: nrtapt@airnz.co.nz

London Heathrow Airport

c/o ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Phone: Toll free (within UK) 0800 030 8006
Call Centre: 0203 092 5242 (charges apply for calls outside UK)
Email: LHRT2supervisor@globalbaggage.co.uk

Los Angeles Airport

c/o Pacific Aviation
380 World Way,
Los Angeles Airport, CA 90045
Office hours: 10:00am - 9:00pm
Phone: +1 844 365 BAGS(2247)
Email: laxbag@airnz.com

Melbourne Airport

c/o Swissport
Level 2, Terminal 2, Melbourne International Airport
Tullamarine VIC 3045
Office hours: 5:30am - 12:30am
Phone: +61 466 404 514
Email: melint.baggage@swissport.com.au

Nadi Airport

PO Box 9212
c/o Air Terminal Services (Fiji) Ltd
1st Floor, International Departure Terminal, Nadi Airport
Phone: +679 6722777 extension 2417 or 2473
Fax: +679 6720122
Email: aobaggage@ats.com.fj

Niue (Hanan International) Airport

c/o Peleni's Travel Agency
Phone: +683 4317
Fax: +683 4322
Email: pelenistravel@niue.nu

Noumea (New Caledonia) Airport

Tontouta Air Services
Bagages Services
Phone/Fax: +687 352 615
Email: service.bagages.pae@engie.com

Papeete Airport

c/o Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +689 864221
Fax: +689 864223
Email: service.bagages@airtahiti.pf

Perth Airport

c/o Swissport
Level 1 Mezzanine, 383 Horrie Miller Drive
Perth Airport WA 6105
Office hours: 5:00am - 10:00pm
Phone: +61 466 449 603
Email: perint.baggage@swissport.com.au 

Rarotonga Airport

Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +682 26300
Direct/After hours: +682 26085
Fax: +682 26300

Saigon International Airport

c/o Saigon Ground Services
Tan Son Nhat International Airport
Ho Chi Minh City, Vietnam
Office hours: 0800 - last flight arrival
Phone: +84 28 3848 5383 XT 4569
Email: LOSTANDFOUND@SAGS.VN

San Francisco Airport

Air New Zealand Luggage Services
c/o Swissport
Hours: 10:00am - 7:00pm
Phone: +1 650 821 0034

Shanghai, Pudong International Airport

Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Phone: +86 21 6835 5775
Fax: +86 21 6835 5780

Singapore Airport

20 Airport Boulevard
Singapore 819659
Postal address: PO Box 3
Singapore Changi Airport
Singapore 918141
Phone: +65 6597 4500
Fax:  +65 6247 5202
Email: baggage_enquiry@sats.com.sg

Sunshine Coast (Maroochydore) Airport

c/o Swissport
Friendship Avenue, Sunshine Coast Airport
Marcoola QLD 4564
Phone: +61 404 495 747
Email: nzmcy.ops@swissport.com.au

Sydney International Airport

c/o Swissport
Ground Floor, Sydney International Airport
Mascot NSW 2020
Office hours: 6:00am - 10:00pm
Phone: +61 2 9667 9335
Email: sydint.baggage@swissport.com.au

Taipei International Airport

c/o EVA Airways Co. Ltd.
Baggage Claim Area , Terminal 2,
Taoyuan International Airport
Office hours: 8:30am - 11:00pm, 7 days
Phone: +886 3 3517637
Fax: +886 3 3833675
Email: TPELNF@evaair.com

Tokyo Narita Airport

c/o ANA
Office Hours: 9:00am - 7:00pm
Phone: +81 476 33 2301
Fax: +81 476 33 2302

Tonga Airport

c/o Air Terminal Services (Tonga) Limited
International Passenger Terminal
Fua'amotu International Airport
Tongatapu 
The Kingdom of Tonga
Phone: +676 35449
Email: loadcntrl@atstonga.to

Vancouver International Airport

c/o Swissport Canada Handling
Domestic Terminal Building
Richmond B.C.
V7B 1W2
Office hours: 12:30pm - 7:00pm, Wednesday - Monday
Phone: +1 604 247 2577
Fax: +1 604 278 9565
Email: yvrbaggageservice@swissport.com