Baggage services offices

Auckland International Airport

Private Bag 92007
Auckland International Airport
Auckland
Freephone number: 0800 224 872
Phone: 09 306 5444
Fax: 09 256 3825
Email: baggageservices.akl@airnz.co.nz

Auckland Domestic Airport

PO Box 92007
Auckland
Phone: 09 256 3801
Fax: 09 256 3050
Email: baggageservices.akd@airnz.co.nz

Blenheim Airport

Phone: 03 572 9899, select option 3 for the airport
Fax: 03 572 8052
Email: baggageservices.bhe@airnz.co.nz

Christchurch Airport

PO Box 14005
Christchurch
Phone: 03 374 7104 - International & Domestic
Email: baggageservices.chc@airnz.co.nz

Dunedin Airport

PO Box 5548
Dunedin
Phone: 03 488 5821
Fax: 03 488 5823
Email: baggageservices.dud@airnz.co.nz

Gisborne Airport

PO Box 407
Gisborne
Phone: 06 867 1608
Fax: 06 868 9150
Email: baggageservices.gis@airnz.co.nz

Hamilton Airport

PO Box 3048
Airport Road RD2
Hamilton
Phone: (07) 857 1026 press 3 then 0
Fax: (07) 857 1031
Email: baggageservices.hlz@airnz.co.nz

Hokitika Airport

Phone: 03 755 8123
Email: baggageservices.hkk@airnz.co.nz

Invercargill Airport

PO Box 1409
Invercargill
Phone: 03 218 9070
Fax: 03 214 3064
Email: baggageservices.ivc@airnz.co.nz

Kerikeri Airport - Bay of Islands

218 Wiroa Road, Kerikeri Airport
Ph 09 407 8419
Fax 09 407 7869
Emergency contact: Robyn Roberts 021 280 3175
Email: baggageservices.kke@airnz.co.nz

Napier/Hastings Airport

Phone: 06 835 1130
Fax: 06 835 4803
Air New Zealand
c/- Hawke’s Bay Airport
Main North Road
Westshore
Napier
Email: baggageservices.npe@airnz.co.nz

Nelson Airport

Private Bag 32
Nelson
Office hours: 7:00am - 20:00pm
Phone: 03 546 8283
Fax: 03 547 8738
Email: baggageservices.nsn@airnz.co.nz

New Plymouth Airport

Phone: 06 755 2250
Fax: 06 755 2251
Email: baggageservices.npl@airnz.co.nz

Palmerston North Airport

PO Box 1643
Palmerston North
Phone: 06 351 1105
Fax: 06 357 2872
Email: baggageservices.pmr@airnz.co.nz

Queenstown Airport

PO Box 2315
Queenstown
Phone: 03 442 2670
Fax: 03 441 4873
Email: baggageservices.zqn@airnz.co.nz

Rotorua Airport

c/o Air NZ Holiday Store
1267 Tutanekai St
Rotorua 3010
Email: baggageservices.rot@airnz.co.nz

Taupo Airport

Phone/Fax: 07 378 5428
Fax: 07 378 2668
Email: baggageservices.tuo@airnz.co.nz

Tauranga Airport

Air Nelson: 07 575 3666
Eagle Air: 07 575 3666
Fax: 07 575 7597
Email: baggageservices.trg@airnz.co.nz

Timaru Airport

Phone: 03 688 2500
Email: baggageservices.tiu@airnz.co.nz

Wanganui Airport

Phone: 06 345 5593
Email: baggageservices.wag@airnz.co.nz

Wellington Airport

PO Box 21004
Wellington
Phone: 04 388 0400 - International & Domestic
Email: baggageservices.wlg@airnz.co.nz

Whangarei Airport

Phone: 09 436 0535
Fax: 09 436 9010
Email: baggageservices.wre@airnz.co.nz

Adelaide Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 8 8234 3555
Level 1, Ground Floor, Aviation House
Adelaide Airport, SA 5950
Email: baggageservices@dnata.com
Office hours: 08:00am - 16:00pm, 7 days

Apia Airport

C/- Polynesian Airlines
Postal Address: PO Box 599, Apia, Samoa
Phone: +685 42119 or +685 20825
Email: phcargo@polynesianairlines.ws

Brisbane International Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 7 3115 2776
Level 1, International Terminal
Brisbane Airport, QLD 4007
Email: baggageservices@dnata.com
Office hours: 06:00am - 02:00am, 7 days

Buenos Aires International Airport

C/- Crossracer
Ministro Pistarini International Airport
Ezeiza
Buenos Aires Argentina
Office hours: 09:00am - 17:00pm, Monday - Friday
Phone: +54 11 5480 5443
Email:  ezellnz@crossracer.aero

Cairns Airport

C/- Aerocare Limited
Phone: +614 466 403 406
Fax: +617 0434 9377
PO Box 4, AAC Building
Cairns International Airport, QLD 4870
Email: nzcns.ops@aerocare.com.au

Denpasar - Bali Airport

C/- PT JAS Airport Services
Phone: +62 361 936 6964
Email: baggageservices.dps@ptjas.co.id

Gold Coast (Coolangatta) Airport

C/- Swissport
Terminal 1, Terminal Drive, Gold Coast Airport
Bilinga QLD 4225
Phone: +61 61 466 340 036
Email: oolint.baggage@swissport.com.au
Office hours: 06:00am - 11:00am

Honolulu International Airport

300 Rodgers Boulevard #43
Honolulu
Hawaii 96819
Phone: +00 1 808 836-2461
Fax: +00 1 808 839-6351
Email: honolulubaggage@hallmark-aviation.com

Hong Kong Airport

Air New Zealand Airport Office
Phone: 852-2769 8669
Flight Information: 852-2216 1088
Baggage Service (Lost & Found): 852-2216 1022 / 2216 1025
Baggage Service (Lost & Found) Fax: 852-2382 4543
Baggage Service (Lost & Found) Email: baggage.services@jasg.com

Houston International Airport

C/- Hallmark Aviation
George Bush Intercontinental Airport
Houston
Office hours: 24/7 operation  Monday - Sunday
Phone: +1 866 767 2247
Email: CBSIAH@Hallmark-aviation.com

Kansai Airport

C/- ANA Kansai
Phone: 0724 56 7575
Fax: 0724 56 7451
Email: nrtapt@airnz.co.nz

London Heathrow Airport

C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK) 0800 840 8069
Call Centre: 0344 375 4250 (charges apply for calls outside UK)
Email: LHRT2supervisor@globalbaggage.co.uk

Los Angeles Airport

C/ - Pacific Aviation
380 World Way,
Los Angeles Airport, CA 90045
Phone: +1-844-365-BAGS(2247)
Office hours: 10:00am – 21:00pm
Email: laxbag@airnz.com

Melbourne Airport

C/- Swissport
Level 2, Terminal 2, Melbourne International Airport
Tullamarine VIC 3045
Phone: +61 466 404 514
Email: melint.baggage@swissport.com.au
Office hours: 05:30am - 00:30am

Nadi Airport

PO Box 9212
C/- Air Terminal Services (Fiji) Ltd
1st Floor, International Departure Terminal, Nadi Airport
Phone: +00 679 6722777 extension 2417 or 2473
Fax: +00 679 6720122
Email: aobaggage@ats.com.fj

Niue (Hanan International) Airport

C/- Peleni's Travel Agency
Phone: +683 4317
Fax: +683 4322
Email: pelenistravel@niue.nu

Noumea (New Caledonia) Airport

Tontouta Air Services
Bagages Services
Email: service.bagages.pae@engie.com
Ph/Fax: 00687 352 615

Papeete Airport

C/- Air Tahiti
B. P. 6012 98702
Papeete
Tahiti
Phone: +00 689 864221
Fax: +00 689 864223
Email: service.bagages@airtahiti.pf

Perth Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 8 9479 8192
Terminal 1, Ground Floor
Horrie Miller Drive
Perth International Airport 6105
Email: baggageservices@dnata.com
Office hours: 24 hours, 7 days

Port-Vila Airport

C/- Air Vanuatu
Service Desk – International Airport
Phone: 00 678 26789  or  00 678 23868 ext 674
Email: baggageservices@airvanuatu.vu

Rarotonga Airport

Air New Zealand
PO Box 65
Nikao, Rarotonga
Phone: +00 682-26300
Direct/After Hrs 00682 26085
Fax: +00 682-26300

Saigon International Airport

C/- Saigon Ground Services
Tan Son Nhat International Airport
Ho Chi Minh City, Vietnam
Office hours: 0800 - last flight arrival
Phone: +84 28 3848 5383 XT 4569
Email: LOSTANDFOUND@SAGS.VN

San Francisco Airport

Air New Zealand Luggage Services
c/o Swissport
Phone: +1-650 821 0034
Hours: 10:00am - 19:00pm

Shanghai, Pudong International Airport

Handling agent: China Eastern Airline
Terminal 1
No. 6000 Yinbin Ave
Pudong International Airport
Lost and Found Counter:
Tel: 86-21-6835 5775
Fax: 86-21-6835 5780

Singapore Airport

20 Airport Boulevard
Singapore 819659
Postal address: PO Box 3
Singapore Changi Airport
Singapore 918141
Phone: 65 6597 4500
Fax:  65 6247 5202
Email: baggage_enquiry@sats.com.sg

Sunshine Coast (Maroochydore) Airport

C/- Swissport
Friendship Avenue, Sunshine Coast Airport
Marcoola QLD 4564
Phone: +61 404 495 747
Email: airnz.mcy@swissport.com.au

Sydney International Airport

C/- Dnata Airport Services
Phone: +61 1800 452 308
(Toll free from within Australia, open 24 hours, 7 days)
Fax: +61 2 9667 9928
Arrivals Level 1, Northern End T1
(In between McDonalds and the Train Station)
Sydney International Airport, Mascot NSW 2020
Email: baggageservices@dnata.com
Office hours: 07:00am - 18:00pm 7 days

Taipei International Airport

C/ EVA Airways Co. Ltd.
Phone: +886-3-3517637
Fax: +886-3-3833675
Baggage Claim Area , Terminal 2,
Taoyuan International Airport
Email: CKSLNF@evaair.com
Office hours: 08:30am - 23:00pm, 7 days

Tokyo Haneda Airport

Room S14J0, International Terminal,
2-6-5 Haneda Airport, Ota-ku,
Tokyo, Japan, 144-0041
Phone: +81 3 6428 5045
Fax: +81 3 6428 5142

Tokyo Narita Airport

C/- ANA
Office Hours: 9:00am - 19:00pm
Phone: +00 81 476 33 2301
Fax: +00 81 476 33 2302

Tonga Airport

C/- Air Terminal Services (Tonga) Limited
International Passenger Terminal
Fua’amotu International Airport
Tongatapu,
The Kingdom of Tonga
Phone: +676 35449
Email: loadcntrl@atstonga.to

Vancouver International Airport

C/o Swiss Port Canada Handling
Office hours: Wed - Mon 12:30pm - 7:00pm
Domestic Terminal Building
Richmond B.C.
V7B 1W2
Phone: 604 247 2577
Fax: 604 278 9565
Email: yvrbaggageservice@swissport.com