Online Check-in

Online check in lets you select a seat or purchase pre-paid extra bags via the Air NZ mobile app or online. It can also save you time at check-in when you're travelling with checked in luggage.

Check-in is now easier than ever on your computer or web-enabled phone. With online check-in you can select your seats, manage your checked baggage and receive your boarding pass*, before you get to the airport. If you are travelling on a flight operated by another airline, please check in with that airline.

There are three easy ways to check in online:

check in from a computer via the Air New Zealand website (via Check in or when signed in to your Airpoints account)
retrieve your booking and we'll check if you're on a mobile device
or check-in from the Air NZ mobile app

Online check-in is open 24 hours before the scheduled departure of your flight and closes:

30 minutes before domestic New Zealand flights
90 minutes before international flights

Do you need to check in?

	Carry on only?	Bags to check?	Bag drop closes
Domestic New Zealand flights	Use your e-ticket or mobile boarding pass, in the Air NZ mobile app, to board Or check in online to select a seat or purchase pre-paid Extra Bags	Check in at a kiosk and drop your bags Or check in online to save time at the kiosk, select a seat or purchase pre-paid Extra Bags	30 minutes before scheduled departure
International flights	Check in at a kiosk or counter to receive your boarding pass Or check in online to select a seat, purchase pre-paid Extra Bags and receive your boarding pass*	Check in a kiosk or counter to drop your bags and receive your boarding pass Or check in online to save time at the kiosk, select a seat, purchase pre-paid Extra Bags and receive your boarding pass*	60 minutes before scheduled departure 75 minutes prior to departure for flights departing from - Sydney - London Heathrow - All US airports - All Canadian airports

Carry on only?

Bags to check?

Bag drop closes

Domestic New Zealand flights

Use your e-ticket or mobile boarding pass, in the Air NZ mobile app, to board

Or check in online to select a seat or purchase pre-paid Extra Bags

Check in at a kiosk and drop your bags

Or check in online to save time at the kiosk, select a seat or purchase pre-paid Extra Bags

30 minutes before scheduled departure

International flights

Check in at a kiosk or counter to receive your boarding pass

Or check in online to select a seat, purchase pre-paid Extra Bags and receive your boarding pass*

Check in a kiosk or counter to drop your bags and receive your boarding pass

Or check in online to save time at the kiosk, select a seat, purchase pre-paid Extra Bags and receive your boarding pass*

60 minutes before scheduled departure

75 minutes prior to departure for flights departing from
- Sydney
- London Heathrow
- All US airports
- All Canadian airports

Do you need to check in?

Domestic New Zealand flights

Carry on only?

Use your e-ticket or mobile boarding pass, in the Air NZ mobile app, to board

Or check in online to select a seat or purchase pre-paid Extra Bags

Bags to check?

Check in at a kiosk and drop your bags

Or check in online to save time at the kiosk, select a seat or purchase pre-paid Extra Bags

Bag drop closes

30 minutes before scheduled departure

International flights

Carry on only?

Check in at a kiosk or counter to receive your boarding pass

Or check in online to select a seat, purchase pre-paid Extra Bags and receive your boarding pass*

Bags to check?

Check in a kiosk or counter to drop your bags and receive your boarding pass

Or check in online to save time at the kiosk, select a seat, purchase pre-paid Extra Bags and receive your boarding pass*

Bag drop closes

60 minutes before scheduled departure

75 minutes prior to departure for flights departing from
- Sydney
- London Heathrow
- All US airports
- All Canadian airports

Can you use online check in?

How to check in online

Things you will need handy:

Your booking reference
Passport details (for international flights) for all passengers you have selected to check in
Frequent flyer program membership numbers, if applicable

To check in online retrieve your booking. Please note, not all bookings are able to be accessed online. Find out more information on what you can do with your booking online.

How to check in online:

Select passengers from your booking you would like to check in (for groups of more than 9 passengers you will be required to enter the passenger's names as shown on their passport)
Upgrade on eligible flights if you wish to
Manage checked baggage
Select seats
Pay for any purchases (upgrades, pre-paid Extra Bags available on Air New Zealand ticketed and operated flights and seat selection)
Enter passport details and other entry and transit requirements. Note: Ensure that the passport entered is the passport the passenger will be flying on

Online check-in features

Receive your boarding pass electronically
If you have completed online check-in successfully you will be issued with your boarding pass for eligible flights which you can:

Download and save for printing later
Have emailed to you for printing
View in the Air NZ mobile app
Pick up at the airport from a kiosk or online check-in counter

Express check-in on your mobile
Already selected your seat and don't have any bags to manage? Use the Express check-in option, available for eligible bookings, to skip bags and seats and speed up the online check-in process on your mobile.

Why has your boarding pass not been issued electronically?

Accepted boarding passes
Home printed and mobile boarding passes are not accepted for travel from some airports. In this instance you will need to collect your boarding pass from a kiosk or check-in counter at the airport.

Find out what boarding passes are accepted at the airport you are flying from.

Meeting entry and transit requirements

Boarding passes cannot be issued electronically if one or more passengers selected for check-in does not meet entry and transit requirements, for example, where a visa, ESTA or proof of an onward ticket is required. In this instance no boarding passes will be issued online for the selected passengers and check-in will need to be completed at the airport.
Passport and visa information for all countries

Please note: If you are required complete check-in at the airport to collect your boarding pass or failed to check-in, please arrive at the airport before normal check-in closes for your flight. You will need to check-in at an Air New Zealand kiosk or online check-in counter. If you meet all the entry requirements, your boarding pass will be issued.

At the airport
If you need to collect your boarding pass, please complete check-in at a kiosk or online check-in counter.

All passengers travelling on international flights must present their passport to an Air New Zealand representative for face to passport checks. If you have proceeded to the gate via one of our self-service check-in options, please present your passport at the gate counter prior to boarding. Alternatively your name will be called at the gate counter for face to passport checks.