Say 'kia ora' to Oscar!

Introducing Air New Zealand’s helpful and award-winning chatbot, Oscar. Got a question about your upcoming flight? Give him a try!
Oscar, Air New Zealand’s online service chatbot.

Oscar’s been trained to help with commonly asked travel questions, with a unique personality. The more people chat with him, the more he learns, making his artificial intelligence smarter every day. He’s adaptable and accessible across multiple devices and platforms with new content being added constantly. As Air New Zealand strives to be at the forefront of innovation, Oscar’s been a huge boost to how we help customers right when they need it.

Oscar, Air New Zealand’s online service chatbot.

Oscar can help in more than 380 ways:

  • Resend your booking confirmation
  • Claim missing Airpoints Dollars™
  • Book or change a flight
  • Select your seat
  • Order a replacement Airpoints™ card
  • Change your username or password
  • Add extra bags to your booking

And that’s just the beginning.


Where can you find him

Did you know…?

Oscar has been a very helpful bot since he launched in February 2017, assisting thousands of customers:

  • on more than 380 different topics
  • with more than 1,000 conversations on average per day
  • in solving approximately 73% of their enquiries

Try this:

Not only is Oscar friendly and helpful, he also has his own personality and can be a little cheeky. Ask him some of the following to see what he replies with:

  • Tell me a dad joke
  • What are you doing?
  • What's the meaning of life?
  • Who's your mother?
  • Who's your daddy?

Worried about your privacy?

Oscar's here to help with your travel! He might ask about your Air New Zealand account, bookings, and other travel-related things in order to assist. Oscar’s software records whatever you tell him. But he de-identifies as much of your conversation as possible, and will only ask for personal information if it’s necessary to help with your questions. If you’re signed into our website when you chat with him, Oscar will use information from your Air New Zealand account to help answer your questions.

We also have a special team here at Air New Zealand who look after Oscar and we take privacy very seriously. Our Privacy centre lets you know what information we might collect, use and share about you and how you can trust Air New Zealand with your data, control your own data, and engage with us further if you'd like to.