Phone numbers

We're here to help, so please feel free to contact us anytime.

Sales and reservations

We're here to help 24/7. 

Phone (toll free within Canada): 1866 351 9528

Deaf or hearing impaired? TTY assistance is available for deaf and hearing impaired via Telecommunications Relay Service on 711 or 1800 855 2880.


Visit our Airpoints™ support page for more information.

Phone (toll free within Canada): 1866 351 9528

Postal address:
Air New Zealand Contact Centre
Private Bag 93537
Auckland 0740
New Zealand

Customer Relations

If you would like to submit feedback, please use our online feedback form or complete our customer experience survey.

Phone (international charges apply): +64 (0)9 357 3000

Postal address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand


Visit our international cargo contact details page for more information.

International contact numbers

Get in touch with us no matter where you are in the world.

The following are local contact numbers. You will need to dial from within the country/region listed.




New Zealand

North America

Pacific Islands