Optional services and fees

Air New Zealand fares generally include things you would expect during your flight like meals, drinks and checked baggage on most routes. However there are some exceptions - find out about our optional services and fees here. Fees for optional services (excluding excess baggage) are subject to change without prior notice.

Cabin Baggage Allowance

Checked in Baggage Allowance

Excess baggage and prepaid Extra Bag charges

Seat Select

Fare Hold

Lounge Access

Upgrades

Skycouch

Twin Seat

Inflight Bites Menu

Inflight Medical Oxygen

Service Fees

Codeshare Flights and Partner Airlines

Cabin Baggage Allowance

Air New Zealand doesn’t charge for cabin baggage there are however limitations to what can be brought onboard the aircraft. Customers travelling from or to Canada when Air New Zealand's baggage rules apply are permitted to take 1 piece of carry-on baggage not exceeding 15lbs (7kg) in weight and maximum total dimensions (length + width + height) of 46.5" (118cm).

Please refer to the baggage section of our website for these important restrictions and limitations.

Checked in Baggage Allowance

For all long haul international travel including travel to Canada en route to another country

Baggage allowances and charges may differ between different carriers and throughout your journey depending on if travel is entirely on Air New Zealand flights or a mixture of carriers.

The following checked in baggage allowances apply per person, per flight when Air New Zealand's baggage rules apply.

For travel originating in Canada or for travel to Canada which is not en route to another country

Legislation requires that for all travel that starts in the US or which is for travel to the US as the final destination that the same baggage allowance applies for the entire journey. It also requires that the first ticketed carrier determines the baggage rules to be applied.

This means that even though you have an Air New Zealand ticket with at least one Air New Zealand flight the baggage allowances and charges that apply could be another carriers.Please refer to you electronic ticket which shows your checked baggage allowance and which carriers rules apply.

International Long Haul Flights
 
Economy

No charge - max weight 50lbs (23kg)

Excess charges apply - max weight 50lbs (23kg)^

 
Premium Economy*

No charge - max weight 50lbs (23kg)

No charge - max weight 50lbs (23kg)

 
Business*

No charge - max weight 50lbs (23kg)

No charge - max weight 50lbs (23kg)

 
Elite / Gold / Star Gold and Koru Club Members**

1 additional piece per person, max 50lbs (max 3 pieces)

1 additional piece per person, max 50lbs (max 3 pieces)

Domestic New Zealand Flights
 
Smart Saver

No charge - max weight 50lbs (23kg)

Excess charges apply - max weight 50lbs (23kg)^

 
Flexi Plus

No charge - max weight 50lbs (23kg)

Excess charges apply - max weight 50lbs (23kg)^

 
Elite / Gold / Star Gold and Koru Club Members**

1 additional piece per person, max 50lbs (max 3 pieces)

1 additional piece per person, max 50lbs (max 3 pieces)

* This Premium Economy and Business baggage allowance applies on Air New Zealand flights. If part of your journey includes codeshare flights or flights on other airlines you will need to check the operating carriers' websites for their allowance.

** The maximum any traveller can check-in under the free allowance is 3 pieces when travelling in Business, regardless of membership status. 4 or more pieces will have the applicable excess baggage charges applied. The additional piece for Koru members is only available on Air New Zealand operated and ticketed flights.

^ See excess baggage for excess baggage charges

Excess baggage and prepaid Extra Bags charges

Please be aware that if you wish to check in more than the permitted checked in baggage allowance excess charges will apply. Overweight / oversized items  will be subject to a charge.

Airport excess baggage is charged in the currency of the country of departure. The charges stated below apply to Air New Zealand operated flights departing from Vancouver only and are based on per bag/piece, per one way journey. If departing from other cities in Canada, your flight will be operated by an Air New Zealand partner airline and you will need to check the rates with the airline operating the service. 

For bookings made on or after 13 December 2011 for travel on or after 17 January 2012
 
 ex Vancouver

CAD $70

CAD $225

(e.g. 295 for two)

CAD $265

Overweight charge

(>50lbs, 23kg <70lbs, 32kg)
per bag

: CAD $70

For bookings made on or after 21 November 2012 for travel on or after 26 November 2012
 
 ex Vancouver

CAD $150

CAD $200

(e.g. 350 for two)

CAD $300

Overweight charge

(>50lbs, 23kg <70lbs, 32kg)
per bag

: CAD $150

For departures from other countries, please select from the following: New Zealand, Australia, Canada, United Kingdom, Fiji (Nadi), Samoa (Apia), Cook Islands (Rarotonga), Tonga, New Caledonia (Noumea), Niue, Tahiti (Papeete), Vanuatu, Bali, China, Hong Kong, Japan, Norfolk Island. Please visit excess baggage page.

Prepaid Extra Bags rates

On Air New Zealand operated flights and when Air New Zealand's baggage rules apply, customers may have the option to pre-purchase Extra Bags before travel and save on airport excess baggage rates. The maximum baggage allowance per passenger is three checked bags. The following Extra Bags rates can be booked online or through the Contact Centre (service fees apply) up to 3 hours before travel commences.

Prepaid Extra Bags prices for Canada (CAD)
 
Flights between Vancouver and all Air NZ operated destinations

CAD $70

CAD $125

 
Flights between New Zealand and Australia or Pacific islands, excluding travel to or via Perth or Honolulu

CAD $45

CAD $75

 
Flights between New Zealand and Perth or Honolulu

CAD $70

CAD $125

 
Domestic New Zealand flights

CAD $25

CAD $40

Baggage information - all flights

  • Infants do not receive a checked baggage allowance and can not purchase excess or prepaid extra bags.
  • In addition to any other allowances, an infant and or child is permitted to carry a stroller and or car seat free of charge, regardless of fare type including when their fare does not include a checked baggage allowance. Strollers and car seats need to be suitably packed with all straps stowed away (ideally in a travel bag) in order to be carried. Plastic bags may be available for purchase at the airport if required.
  • Any piece of baggage that weighs over 50lbs (23kg) to a maximum of 70lbs (32kg) will be subject to an overweight charge.
  • The maximum weight limit of 70lbs (32kg) for any individual piece of baggage is an industry standard. It does not relate to your overall entitlement but is a safety measure to reduce injuries to baggage handling staff. Any item over 70lbs will require repacking.
  • Medical/life equipment as well as a maximum of two wheel chairs are carried free when accompanied by the person who requires them.
  • Separately bagged sport equipment counts as one piece.
  • Each piece of checked baggage must not exceed total dimensions (length + width + height) of 62" (158cm).
  • The maximum length per piece on jet aircraft is 2 metres however this depends on the width and height of the item. Items exceeding 2 metres to a maximum of 2.5 metres in length are subject to oversized item charges.

Seat Select

Whether all you're after is the chance to pick your seat in advance, get more space or a better location on the aircraft, Seat Select gives you the choice to secure the seat you want on Air New Zealand operated flights.

If you’re one of the 70% of customers who already have access to free Standard Seating as part of your fare or Airpoints™ Status, you will continue to get this benefit. With Paid Seat Select you now also have the option to purchase a Preferred or Exit Row Seat.

If you don’t get Seat Select as part of your fare we’ve introduced some new choices. Remember, if you don’t select your seat in advance, one will be allocated to you at check-in.

Fare Hold

Hold your fare now, then come back to pay for it later.

Need some time to get things sorted before firming up your travel plans? Fare Hold gives you the opportunity to reserve fares for your selected itinerary at the displayed price for up to 3 days in exchange for a fee. Fare Hold gives you time to free up funds, or confirm travel and accommodation details with your travel companions, without having to worry whether the fares might go up in price! More information.

Fare Hold fees
 
Domestic New Zealand

CAD $10

 
Trans-tasman and Pacific Island Destinations

CAD $25

 
All other International Destinations

CAD $45

Note: These fees are per booking. The fee does not vary on the number of passengers in your booking.

Lounge Access

For those customers not already entitled to access our lounges, Air New Zealand offers, subject to space availability the opportunity to purchase a one off day pass at some locations. More Information.

Upgrade to Premium Economy or Business Premier

To avoid disappointment we strongly recommend that you arrange ticket changes prior to the day of travel, we do however sometimes offer on the day upgrades to Premium Economy and / or Business Premier. On the day upgrades are subject to availability and may not be available on every flight. They may only be purchased at check-in as long as the flight is still open for check-in.


Air New Zealand Airpoints and other frequent flyer accrual is based on your original booking class, not the upgraded class of travel.

For Air New Zealand operated flights departing Vancouver charges range from CAD $300 - CAD $3500

For Air New Zealand operated flights departing Auckland charges range from NZD $500 – NZD $4500

Upgrade to Skycouch

If you’re booked to travel on our new Economy long-haul international service, you can choose to upgrade to our Skycouch with this upgrade product option. This option is currently only available on Air New Zealand flights operated by Boeing 777-300 aircraft.

Upgrading to the new Economy Skycouch costs:

From Canadian cities and Auckland each way

3 people in Skycouch USD $200 to USD $500
2 people in Skycouch USD $300 to USD $1500

Charges are per Skycouch upgrade based on the number of people occupying the space.

Twin Seat

Air New Zealand offers its Economy passengers subject to availability, the chance to buy at check-in, a guaranteed extra seat. We call this Twin Seat and it is great if you want to enjoy a little extra room inflight. Twin seat charges.  

Inflight Bites Menu

On trans-Tasman and Pacific Island flights a range of snacks are available for purchase in addition to the meal provided with your fare where applicable. Prices range from NZD $1.00 to NZD $9.00

Further details and a detailed menu is available on the Eating and Drinking page.

Unaccompanied Minors

Eligible children can travel as unaccompanied minors when paying an adult fare, no additional fee applies.

Please refer to children travelling alone for eligible ages and flight details.

Inflight Medical Oxygen

Air New Zealand can supply oxygen using a pulse delivery portable oxygen concentrator or in some instances small oxygen bottles. On some longer sectors it may not be possible to supply small oxygen bottles in which case a "fixed rig" with large capacity bottles will be required, there is a great cost to this as it requires additional seats to install the rig. Charges for oxygen are:

 

Portable Bottle Domestic

Portable Bottle International 

NZD $170 per bottle

NZD $170 per bottle

NZD $170 per bottle

NZD $170 per bottle

 
Portable Oxygen Concentrator (POC)

 NZD $100

NZD $125

NZD $150

NZD $200

 
Fixed Rig without stretcher patient

NZD $3000

NZD $4000

NZD $5000

NZD $7000

 
Fixed Rig with stretcher

NZD $1700 - charge is in addition to stretcher cost.

NZD $1700 - charge is in addition to stretcher cost.

NZD $1700 - charge is in addition to stretcher cost.

NZD $1700 - charge is in addition to stretcher cost.

When travel covers more than a single zone the charges are cumulative, when paid in a currency other than NZD the charge will be converted and collected in the local currency at the time of payment.

There is no charge for customer supplied portable oxygen concentrators however restrictions apply to there acceptance and use.

In all cases medical clearance is required in advance where oxygen is required in flight, for more details please refer to travelling with a medical condition

Service Fees

New bookings and changes made via an Air New Zealand Contact Centre, Travelcentre or airport ticketing desk will have the following fees applied. Fees are on a per person basis based on your location at the time of your transaction and are additional to fare change penalties, visa or supplier fees where applicable. In all cases service fees are non refundable.

 
In Canada

 CAD $15 to $100

Changing a Booking

: CAD $15 to $100

Air New Zealand Holidays

: CAD $40

Electronic Visa Processing

: CAD $20 to $100

 
In the US

USD $15 to $200

Changing a Booking

: USD $15 to $100

Air New Zealand Holidays

: USD $100

Electronic Visa Processing

: USD $20 to $100

 

In the UK and Northern Ireland

GBP £20 to £100

Changing a Booking

:

GBP £30 to £100

Air New Zealand Holidays

: GBP £14

Electronic Visa Processing

:

GBP £15 to £60

 

In New Zealand

NZD $30 to $150

Changing a Booking

:

NZD $30 to $150

Air New Zealand Holidays

:

N/A

Electronic Visa Processing

:

NZD $30 to $100

 

In Australia

AUD $30 to $150

Changing a Booking

:

AUD $25 to $100

Air New Zealand Holidays

:

AUD $100

Electronic Visa Processing

:

AUD $25 to $100

 

In Europe

EUR €30 to 100

Changing a Booking

:

EUR 30 to 60

Air New Zealand Holidays

:

N/A

Electronic Visa Processing

:

EUR 30 to 60

 

In Hong Kong

HKD $180 to $400

Changing a Booking

:

HKD $180 to $400

Air New Zealand Holidays

:

N/A

Electronic Visa Processing

:

HKD $180 to $400

 

In China

CNY ¥150 to ¥300

Changing a Booking

:

CNY1 ¥50 to ¥300

Air New Zealand Holidays

:

N/A

Electronic Visa Processing

:

CNY ¥150 to ¥300

Airpoints Processing - Please refer to http://www.airnewzealand.co.nz/airpoints-programme-fee-chart

Miscellaneous fees including paper ticketing, document searches, reproducing E Ticket receipts, ticket endorsement, refunds on visa required tickets CAD $15 to 100

Codeshare Flights and Partner Airlines

Codeshare flights are flights with a “NZ” flight number which are operated by a partner airline, as such the operating carriers optional fees may apply. For details of each of our partner airlines optional fees please use the links below.

Air Canada
Air China
Air Rarotonga (links to homepage)
Air Tahiti Nui
Air Vanuatu (links to homepage)
Aircalin (links to homepage)
Austrian Airlines
Cathay Pacific
Etihad Airways
Fiji Airways
Lufthansa
South African Airways
Thai Airways
United Airlines
Virgin America
Virgin Atlantic
Virgin Australia