seatselect

Select your seat in advance, get more space or a better location on Air New Zealand operated flights. 

If you don't choose to select your seat in advance, your seat will be allocated to you at check-in.

Enter your booking reference and family name below.

How do I seatselect?

It's simple, and there are several ways to seatselect:

You may have access to free Standard Seating as part of your fare or Airpoints™ status. If this is not available, or you would like a different seating option, you can purchase a seat of your choice using paid seatselect.

When can I seatselect?

You can purchase seatselect at the time of booking or up until three hours prior to departure for international flights and up to 30 minutes prior for domestic flights.

If you would like to pay for seatselect with Airpoints dollars, you can do so at the time of booking.

Remember, you don't need to select your seat with your booking. We'll allocate one to you for free when you check in.

Seating options

Standard Seat  

If you're an Elite, Gold, Elite Partner or Koru member, see below for more about what you can get.

Flying on theworks fare to the Tasman or Islands, or a New Zealand domestic flexichange or flexirefund fare? Choosing a Standard Seat is included in your fare. If you're travelling on a seat only or seat+bag fare on New Zealand domestic, Tasman and Islands flights, you can select your desired seat in advance using paid seatselect.

If you're travelling on a long haul international flight, your fare may include a standard seat or you can purchase one in advance using paid seatselect.

You can change your seat to another seat of same or lesser value at any time.

If you don't select your seat in advance, your seat will be allocated to you at check-in. If you are travelling on a long haul journey, you can access a Standard Seat free of charge, if available, when online check-in opens 24 hours before your flight.

See below or the fare rules pages for more information.

Preferred Seat

These seats are in preferred location on the aircraft and may also have extra legroom.

Exit Row Seat

Enjoy extra space in front to stretch out. 

In case of emergency, you may need to activate the emergency exit door. As a result you must meet all applicable Civil Aviation (or other regulatory authority) regulatory and safety requirements and:

  • Be over 15 years of age
  • Have a good understanding of English
  • Be prepared to follow any instructions from the crew
  • Be physically able and willing to assist
  • Be free of any disability, condition or reduction in mobility that may prevent you from performing emergency exit functions
  • Strong enough and can safely open the exit door in the event of an emergency

If you book an exit row seat online, you need to confirm you meet these requirements.

You may also be assessed during check-in, at the departure gate or after you board your flight.

Please don't be offended if we check your eligibility or ask you to move. The safety of everyone aboard is paramount.

Bassinet Row Seats

If you're travelling with an infant, paid bassinet seating* is a reassuring option for parents. Some seats in these rows have bassinet fittings designed for infants up to 8 months old and weighing a maximum of 11.8kg/26lb, subject to availability.

If you don't secure a bassinet during booking, we'll still do our best to allocate one to you at the airport if one is still available.

Bassinet dimensions are 29 inches (73.66cm) long x 13.5 inches (34.29cm) wide.

Business Premier - preferred seating

Available only on our Boeing 777-367ER aircraft, Business Premier Preferred seating offers greater space, comfort and privacy. Store your carry on baggage in your personal closet with hook. Then sit back, enjoy your seat's in-built massage function and our usual exceptional Business Premiere service.

Multiseat - preferred seating

Exclusive and guaranteed use of three Economy seats in a row on our southbound service from New York to Auckland. This product is available in the forward Economy cabin and allows a single customer to push up the armrests and stretch out on our longest non-stop service.

Legroom

Legroom seats are forward Economy seats offering additional legroom on all flights to and from New Zealand, Australia and the Pacific Islands. This product is a paid seat select option, with more legroom to maximise comfort in flight.

 

Airpoints™ Elite, Gold, Elite Partner and Koru members

As an Elite, Gold, Elite Partner or Koru member, you will enjoy access to complimentary frequent flyer premium seating. You'll find frequent flyer premium seating towards the front of our cabins on most Air New Zealand flights. Premium seating includes the Space+ zone on our domestic jet services and international A320 and A321 services, which comes with extra legroom, and is independent from the Preferred and Exit Row seating options.

These will be allocated on a first come, first served basis. We recommend you request your seat early at peak flight times and busy periods.

In addition, you have complimentary access to all available Standard Seats regardless of fare purchased.

If there are any Preferred or Exit Row Seats still available 48 hours before your flight, you can select them free of charge as a bonus.

On flights between Auckland and Los Angeles, San Francisco, and select services to Houston, Elite members and their traveling companions in the same booking can select seats in the Economy Stretch zone free of charge. Gold, Koru and Elite partner members can book any available seats in this zone 48 hours before your flight, free of charge.

When you book online, you'll need to be signed in or provide your Airpoints™ number on the Passenger Details page to have access to these seats.

Complimentary frequent flyer seating - includes Space+ seating on A320/A321 aircraft

Elite, Gold, Elite Partner and Koru members 

Frequent flyer premium seating is available free of charge for Elite, Gold, Elite Partner & Koru members. Seats are limited and subject to availability

Other Airpoints™ members and all other passengers 

Not available


Preferred Seats - more leg room, multiple seats, a better location on board

Elite, Gold, Elite Partner and Koru members 

Available for purchase or available free of charge within 48 hours of the flight to Elite, Gold, Elite Partner & Koru if not sold prior

Other Airpoints™ members and all other passengers 

Available for purchase


Exit Row Seats

Elite, Gold, Elite Partner and Koru members 

Available for purchase or available free of charge within 48 hours of the flight to Elite, Gold, Elite Partner & Koru if not sold prior

Other Airpoints™ members and all other passengers 

Available for purchase


Economy Stretch (special seating) - enjoy extra space with a premium headset and pillow.

Flights operated by Boeing 777-300 aircraft between Auckland and Los Angeles, San Francisco, and select services to Houston.

Elite, Gold, Elite Partner and Koru members 

Available free of charge to Elite members from time of booking

Available for purchase or available free of charge within 48 hours of the flight to Gold, Elite Partner & Koru members if not sold prior

Other Airpoints™ members and all other passengers 

Available for purchase


Can I change my paid seatselect after I've paid for it?

Yes, you can. This can be changed in a few different ways, either online by retrieving your booking, directly signing in to your Air New Zealand account, or through the Air NZ app. You can also change this by calling us, or via your travel agent. There's a small service fee to have our Contact Centre do this for you. 

Please note, you won't be eligible for a refund if you select a seat of lower value, and if you choose a seat of higher value, you will be asked to pay the difference. 

Frequently asked questions

Will I have to pay for seating from now on?

Why is there different pricing for seatselect?

Can I submit a OneUp™ offer if I've already bought seatselect?

I'm a Gold member and I've already made a Seat only booking between New Zealand & Australia. Can I now request a seat in Space+?

For more information please see our seatselect terms and conditions.

*Bassinets are available on services operated by 777-300 and 787-9 aircraft.