Lawful basis for processing personal information

We want to be transparent with you about what personal information we collect and process so you can trust Air New Zealand with your personal data.

We try to ensure all our personal information activities are necessary and have a lawful basis for processing. These bases include:

  • Consent - personal information you have allowed us to collect and process with your explicit consent. We are careful to ensure we give you clear notice of what we are collecting, why and who we might be sharing it with, and don’t pre-tick boxes so you can feel confident in your choice to consent. We also make sure to tell you about how you can control your data and let you withdraw your consent at any time by contacting us.
  • Contract - personal information we need to fulfil a contract we have made with you or to provide goods or services you have requested from us. When we collect and process information to fulfil a contractual obligation, we only collect and share the information necessary to complete our obligations and provide you what you have asked for. You can request a copy of the personal information we may hold about you here.
  • Legal obligation - personal information we need to collect and process to comply with common law and statutory obligations, such as the Financial Reporting Act 2013 or Employment Relations Act 2004.
  • Vital interest - personal information we need to use in order to protect you or someone else’s safety. We take the health, safety and security of all of our customers and employees very seriously. Its possible circumstances might arise where we need to use or share information you have provided us to protect their health and safety.
  • Legitimate interest - personal information we, or a trusted third party, need to achieve your individual interests, social benefits or protect our commercial interests. When we rely on a legitimate interest to collect and use your information, we take an objective, risk-based assessment of our interest and your individual rights and freedoms and will only use information that has a minimal privacy impact or risk, is not collected intrusively and only collect as little information as we need to fulfil the purpose it was collected for. We want you to trust us and we try hard not to collect or use your information for any purpose you wouldn’t reasonably expect us to. You can learn more about trusting Air New Zealand with your data here.
  • Public interest - personal information we process, use or share to perform a specific task in the public interest is at the request of an official authority or required by law. When this happens, we make sure that the processing, use and/or sharing of your personal information is both lawful and necessary.

The following table shows our understanding of the different categories of personal information we may collect about you and the lawful basis which we expect we may need to process your information under. If you would like to learn more, please ask us.

Download a copy of our full privacy statement.

On the ground
 
Booking information

X

X

X

X

X

 
Check-in information

X

X

X

X

 
CCTV

X

X

X

 
Call recording

X

X

X

X

X

 
Parking information

X

X

X

 
Shopping information

X

X

X

 
Compliments, complaints or concerns

X

X

X

X

 
Business, corporate & government travel

X

X

X

X

 
Website preferences

X

X

X

 
App information

X

X

X

X

 
Oscar the bot

X

X

X

 
Special meals

X

X

X

X

 
Special requests

X

X

X

X

 
Surveys

X

X

 
Loyalty programme & membership

X

X

X

X

X

 
Application information

X

X

X

In the air
 
Inflight entertainment

X

X

X

X

 
Inflight wi-fi

X

X

X

X

 
Special meals

X

X

X

X

 
Special requests

X

X

X

X

 
Surveys

X

X

 
Information about your interactions with the cabin or in the air

X

X

X