Receive travel alerts
We will send you a notification if your flight is going to be:
- Delayed by more than 20 minutes
- Changed to a different Air New Zealand flight
- Cancelled
Sign up for travel alerts
We will send a text or email notification to the contact details in your Airpoints account or booking.
If you've added your Airpoints number to your booking, or opted to receive alerts when booking, you're already set up.
I'm an Airpoints member
- Add your Airpoints number to your booking.
- Check your contact details are correct.
- Ensure you've tailored your preferences to receive alerts.
Not an Airpoints member?
- Add your mobile number and email address to your booking.
- You can then activate travel alerts for your current flight.
Customise your alerts with Airpoints
If you're an Airpoints member you can tailor your alerts to suit your needs by choosing to receive text or email updates only. You can also select neither if you'd prefer to use the Air NZ mobile app for flight updates instead.
- Sign in to your Airpoints account.
- Check your contact details are correct.
- Update your travel alert preferences.
The Air NZ mobile app
Download the Air NZ mobile app and add your booking reference to receive travel updates. If you're an Airpoints member, your app will automatically sync with any linked bookings once you've signed in.