Travel alert information
Travel alerts can let you know the most up-to-date information about your flight.
We will send you a text message or email with your options, if your flight is going to be:
- Delayed by more than 20 minutes
- Changed to a different Air New Zealand flight
- Cancelled
If you're an Airpoints™ member, or selected to receive alerts when you booked, you're already set up.
How to sign up for travel alerts
If you're an Airpoints™ member you can tailor your alerts to suit your needs.
- Sign in to your Airpoints account
- Go to My Profile
- Choose the Communications Options tab
- Check that your contact details are correct
You can turn Travel Alerts off if you prefer to use the Air NZ mobile app for flight updates.
If you haven't joined Airpoints, add your mobile number or email address to your booking.
You can then activate your alerts for your current flight.
The Air NZ mobile app
The Air NZ mobile app can notify you of any flight changes as well. It can see your up-to-date seat and gate numbers, flight times and baggage allowance. It's the ideal travel companion.