Manage, change or cancel flight bookings

You can view, change or cancel your flight, add an extra bag, select your seat, request a copy of your electronic ticket and more.

Credit validity

Travel continues to be challenging, so we've extended our credit validity to make things a bit easier. All credits are now valid to book new flights until 30 June 2022.

Your credit will be for the full cost of your unused ticket. You have until 30 June 2022 to rebook, and 12 months to complete your travel from the time you make the booking.

If you booked through a travel agent, please ask them to manage your changes
Please note, if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available

To request a credit or make changes online, please enter your booking details below:

Can I manage my booking with my Airpoints™ account?

If you're an Airpoints™ member, you can view all your flight bookings in one place. Simply sign in to your account and choose My Flight Bookings under My Bookings. If you haven't yet registered, register now.

To add future bookings to your account, please sign in, select See my bookings then Add a missing booking. You can either enter your Air New Zealand reference or flight information.

Please note - not all bookings are able to be accessed online. Your Airpoints membership number must be in your booking to view it in your account.

What options do I have to manage my booking?

Whichever way you retrieve your booking, you will see range of options depending on the booking type. These may include requesting a copy of your electronic ticket, requesting seats, changing your booking and cancelling your booking. Details of which booking types can be changed and cancelled are below.

You can also manage your bookings in the Air NZ mobile app.

Please note, any changes or cancellations will apply to all travellers in the same booking.

If you have booked directly with Air New Zealand and require a copy of your receipt, you can request one by contacting Air New Zealand.

How can I change my booking?

New Zealand domestic and international bookings can be changed online, subject to the fare rules.

To make travel more flexible, we are waiving change fees for New Zealand domestic flights due to depart before 30 June 2021 and international flights due to depart before 31 December 2021. You can change your flight to a new date or time, or alternatively use it on another trip by opting in for credit if you no longer wish to travel. Booking changes and opt-in for credit will need to be made prior to the departure date.

Check change fees and fare rules.

If you cannot change your booking online, please contact us.

How can I cancel a booking?

So that you can be sure the flights booked best fit your travel plans, Air New Zealand will permit airfares booked on www.airnewzealand.ca to be cancelled within 24 hours of ticketing for bookings made at least one week (168 hours) prior to travel. Inside this time frame normal fare rules will apply.

Flexi fares and Business fares may be cancelled up until departure and are fully refundable with the exception of Flexitime and Business Saver fares
A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip

When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 1-866-351-9528.

If you are eligible for a refund of your Seat Select or Extra Bags purchases, please fill out this form to start the refund process.

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