Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Auckland Fuel Shortage

Auckland Fuel Shortage

The temporary shut-down of Refining New Zealand’s pipeline into Auckland is currently impacting all airlines operating into and out of Auckland Airport and limiting the volume of jet fuel able to be uplifted.

Air New Zealand is currently working through the implications for its operations over coming days and is putting a range of measures in place. These will include:

  • Cancelling some domestic and Tasman services to consolidate passenger loads
  • Ensuring domestic jet services uplift maximum fuel limits when operating out of Wellington or Christchurch to reduce fuel requirements ex Auckland.
  • Requiring some long-haul services to and from Asia and North America to undertake refueling stops at selected Pacific or Australian airports

To ensure you remain up to date in regards to your flight, please view the below options:

Arrivals & Departures Board

For an overview of today’s departures please see Arrivals & Departures.

SMS & Email

If you have entered your contact details in your booking and signed up to receive travel alerts you will receive an SMS or Email notification should your flight time change.

To confirm your details or sign up to receive alerts please head here.

Mobile APP

You can also use the Air NZ mobile app to view up-to-date details and be notified of any changes to your flight time.

Flight Cancellation List

Please see below for a list of flights currently affected by the fuel supply shortage.

If your flight is listed, and you have not received new flight details, please reach out to our contact centre at your earliest convenience. Contact numbers are provided below.

Sunday 24 September

There are no cancellations due to the fuel shortage today.

Long Haul Refueling Stop List

Below is a list of long haul flights that require refueling stops at selected Pacific or Australian airports.

Please be assured that should you have a connecting flight booked on the same ticket, you will be rebooked onto the next available service.

FlightFromToDateDepartsArrives DestinationOperates Via
NZ6AucklandLos AngelesSunday 24th September7:30PM3:10PMChristchurch
NZ30AucklandBuenos AiresSunday 24th September8:05PM5:45PMChristchurch
NZ87AucklandHong KongSunday 24th September11:59PM8:30AMBrisbane
NZ87AucklandHong KongMonday 25th September11:59PM8:30AMBrisbane


Due to the uncontrollable nature of these disruptions, please refer to your travel insurance provider for any incidental costs. The emails and text messages we send you regarding your disrupted flights, can be used as supporting documents for any claim you make with your travel insurance provider.

Contact Us

Our contact centre is available 24/7 on the following numbers: