Travel alerts

Be kept up to date with current travel alerts that are in effect.

We're here to help. For updates on your flight, download the Air NZ mobile app or sign up for our travel alerts.

Getting in touch with us đź’ś

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We continue to receive an extremely high number of calls, messages, and emails, which is greatly affecting our response time. Thank you for your continued patience while you wait to connect with us.

Our most commonly asked queries are about government-set COVID-19 vaccination, pre-departure, and entry requirements. Our COVID-19 hub is here to help guide you through current travel requirements and will direct you to the relevant Government website for information relating to your destination.

As all vaccination, pre-departure, and entry requirements are set by the Governments of each transit/destination country, there is no need to reach out to us to confirm the information shown online.

For the below booking types, the current Contact Centre wait times are: