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Notification of industrial action by Widebody Cabin Crew
E tū and FAANZ have confirmed that planned industrial action by our international widebody cabin crew will go ahead on 12 and 13 February. Strike notices for 11 February have been withdrawn and no action will take place on that date.
What does this mean?
We are focused on minimising disruption and ensuring New Zealand remains connected to the world.
Contingency planning is well underway. While there will be cancellations on the long-haul network, affected customers will be reaccommodated where possible and we will begin contacting them from tomorrow, 4 February.
Through schedule adjustments and increased flying on our narrowbody fleet, we are working to prevent cancellations across our Tasman and Pacific Island network and there will be no impact to our domestic and regional services.
If your flight is cancelled, we will:
- Reach out to you directly with clear information and the next steps. Please make sure your contact details are up to date in your booking and Airpoints account. We also recommend you make sure you've signed up for our Travel Alerts .
- Rebook you on an alternative flight to get you to your destination.
- If you have booked through a travel agent they will be in touch with you directly or you can contact them to discuss rebooking options.
- Provide you with accommodation, meals and transport if required to stay overnight.
- If you no longer wish to travel you can opt for a refund or to hold the value of your fare in credit for future travel.
- Be ready to assist you with any queries. Please note, we expect our Contact Centre to receive a high volume of calls during this time, so ask that you only call if your query is urgent.
We are committed to getting you to your destination as soon as possible and to keeping you updated along the way.
We appreciate the uncertainty this creates and thank you for your patience and understanding. We will continue to provide updates through this page.
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.