Our Conditions of Carriage

Thank you for choosing Air New Zealand. These are our Conditions of Carriage. They cover our relationship and our rights and obligations to each other.
Last updated on 9 May 2024*

1. How the Conditions of Carriage apply to you

2. Making a reservation for your travel

3. Requesting Special Assistance

4. Collecting Personal Information

5. Your Ticket

6. Paying for your travel

7. Your Baggage

8. Unexpected delays or changes to your travel

9. Check-in and boarding

10. Passenger behaviour, public health & medical emergency

11. Entering another country

12. Arranging alternative travel by land or sea

13. Our liabilities to you

14. Timeframes for making a claim or action

15. When and how we give refunds

16. Definitions

17. International Terms and Conditions of Carriage to and from Canada

* A summary of the recent changes that have been made to the Conditions of Carriage can be found here.