Our Conditions of Carriage

Thank you for choosing Air New Zealand.
These are our Conditions of Carriage. They cover our relationship and our rights and obligations to each other.
Last updated 20 July 2020*

1. International Terms and Conditions of Carriage to and from Canada

2. How the Conditions of Carriage apply to you

3. Making a reservation for your travel

4. Requesting Special Assistance

5. Collecting Personal Information

6. Your Ticket

7. Paying for your travel

8. Baggage

9. Unexpected delays or changes to your travel

10. Check-in and boarding

11. Passenger behaviour, public health & medical emergency

12. Entering another country

13. Arranging alternative travel by land or sea

14. Our liabilities to you

15. Timeframes for making a claim or action

16. When and how we give refunds

17. Definitions