Our Conditions of Carriage

Thank you for choosing Air New Zealand.
These are our Conditions of Carriage. They cover our relationship and our rights and obligations to each other.
Last updated 20 January 2021*

1. International Terms and Conditions of Carriage to and from Canada

2. How the Conditions of Carriage apply to you

3. Making a reservation for your travel

4. Requesting Special Assistance

5. Collecting Personal Information

6. Your Ticket

7. Paying for your travel

8. Your Baggage

9. Baggage

10. Unexpected delays or changes to your travel

11. Check-in and boarding

12. Passenger behaviour, public health & medical emergency

13. Entering another country

14. Arranging alternative travel by land or sea

15. Our liabilities to you

16. Timeframes for making a claim or action

17. When and how we give refunds

18. Definitions